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Doreen L
Oxford, Connecticut

Feel like sleeping on a bag of concrete? Then stay here.

2.0 of 5 bubblesReviewed 3 Aug 2024via mobile
The Room was very small. The Hallway was super hot.
Pillows were beyond firm. It was like sleeping on concrete. Slept horribly, couldn’t get comfortable with the pillows being so hard. They were so hard that I woke up with a numb ear from sleeping on that rock of a thing they called a pillow. If you want to actually sleep I would NOT recommend staying here.
Date of stay: August 2024
Room Tip: Being your own pillows
Trip type: Travelled with family
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Reviewed 14 July 2024

I checked in at the New York Marriott Rogers Fairfield Inn on July 1st. I originally planned to stay until July 7th, but I slept until after 8pm on July 1st. I found bed bugs on the sheets and they were swollen with blood. I ran to the front desk and was asked to leave. Room, I lost my clothes. I woke up at around 7 o'clock on July 2 and found that my right arm was bitten again. I was so angry that I went to the front desk and asked for a refund. The other party (a new employee) told me that the supervisor would not come until 8:30 and that he would come to me later, and he was completely There is no medicine. No one came to see me until 9:00. I went to the front desk and was told that they were still in a meeting and asked me to wait until 9:15. At 9:15, they told me that they were interviewing new employees. I couldn't stand the delay and told the front desk that I would be leaving at 10:00 and called. I told my friend about this on the phone. After getting angry on the phone, the house keeping supervisor showed up and promised a full refund and deposit, as well as follow-up medical expenses and others (I have a recording). The front desk refunded the deposit and the room fee was US$1,197.97. Another supervisor emailed me that it would be refunded in 3-7 days, but it was not refunded until 7/11 (I had already inquired with the bank). I contacted the hotel and booking on 7/11, but no one gave me any response. Very bad experience.

Room tip: Be aware of bed bugs.
Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Inspiration675712
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 May 2024 via mobile

Good location, near several subway lines.
My room was very small, but clean.
The breakfast was better than I expected, but the buffet area is very small and was very crowded in the mornings. I saw most people grabbing breakfast and taking it to their rooms because there’s just no space almost.
Front desk staff was friendly during check-in/out.
Overall it’s fine for a couple of days.

Room tip: The hotel doesn’t have its own parking lot, they suggest an offsite one quite expensive.
Date of stay: May 2024
Trip type: Travelled as a couple
Thank paulabnd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2024

My room was fine (not as small as some reviewers report) and the front desk folks were pleasant. But the breakfast area was one of the most crowded public places I've ever seen, with tables crammed impossibly close to each other and so many people it was barely possible to get to the food. And even then, there wasn't enough space for all the guests--I ate in an armchair in the lobby. And after trying this my first two mornings I gave up and left the hotel as quickly as possible in the morning.

As with many New York hotels, the elevators were so slow I often ended up taking the stairs. And the printing station in the lobby was broken for almost my entire stay. There are many other decent hotels in this area, so I don't plan to go to this one again.

Room tip: Don't stay here if the free breakfast is important to you, as it was so crowded during my stay I gave up trying to take advantage of it.
Date of stay: May 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Harry M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2024

The good - The location. reception staff generally pleasant and helpful.

The bad - The tiniest rooms you ever could come across with a wardrobe/closet placed on the top of a very well scratched small chest of dirty and dusty drawers. Many things in the room scratched and well past their finest years of best use. The grubby walls could do with a freshening up too. The dining area is tiny which is abysmal during breakfast time with not enough space for all guests to sit and eat. Despite there being nowhere to sit, tables had previous guests leftover breakfasts sat there whilst newer guests ate their breakfasts. Disgusting. Staff were available to remove used stuff but seemed to feel it was not their job to do so. The whole buffet area where the breakfast is collected could do with the occasional clean to remove crumbs and other remnants rather than just let everything build up. Again laziness by staff. The two elevators seem to have delays in their arrival probably because of the fact they are covering a large amount of floors.

All in all - a venue not to be returned to.

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Reservarlden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 January 2024

Hotel seemed clean. Rooms are really small, but the rates are pretty low for NY hotels.

Unfortunately, all the room doors on the whole floor slammed shut with a force that shook the walls and woke me over and over again, two nights in a row.

For security reasons, hotel doors need to be sprung to shut on their own and close. Usually there's some damping so they can close quietly.

In this hotel, every time someone came into any room all night long, or left a room, the slamming doors woke me up. For two nights in a row.

Clean, quiet, and functional are the basics - hot shower, towels. This hotel has two out of the three. Speaking personally, not getting uninterrupted sleep for two nights made it really hard to focus on my business and made everything else irrelevant. I travel to NY regularly, but wont' stay here again.

Date of stay: January 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank V5730LOwilliamm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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