Good location, but our room was not cleaned and therefore we did not get fresh towels either (something which I have never had in all my travels all over the world), breakfast was average and the breakfast room overcrowded. An extension of the breakfast hours would propbably help.
The hotel needs updating - it does not meet the "Marriott" standards. We were disapppointed!
Hotels in NYC are very expensive, this one is on the lower end price wise, and met all of our needs. It’s a little run down and some things don’t work well, but it was clean, mostly functional and had breakfast included to help break down the price! I would take this over a few hundred dollars more a night for sure!
Positives - I’m coeliac and need gluten free so I didn’t expect to be able to eat the breakfast, but the team were wonderful and had a few pre-packaged options out the back (bagels, muffins) that I could have along with naturally gluten free and safe options (packaged yoghurt, whole fruit, coffee and packaged spreads) (the muffin was amazing)! 24/7 reception to always have questions answered and make check-in/out easy. Breakfast times start at 6:30am on weekdays and 7am on weekends (helpful for those like us who want to be up and out exploring). Fridge in room (could keep drinks cold for the next day). Coffee in room (we didn’t use it but it’s there)! Iron and ironing board (needed to get rid of all the clothes crinkles from travelling)!
Opportunities - some of the electricity plugs in our room didn’t work (we could get by, but needs fixing), some mould/dirt on the ceiling, plumbing needs some work (bath fills up in the shower as drains very slowly)
The property’s location is good by the Seaport area close to where Fulton/Cortland street subway stations are so it’s easy to navigate nyc.
Elevators would sometimes take long time to arrive but whenever they worked they came pretty quickly.
Breakfast was good with both cold and hot fresh food everyday. There was a very nice African American woman who takes care of the guests.
Rooms May not be too big but they are functional enough.
Now regarding the FRONT DESK staff…. where should I start? Don’t expect them to greet you or even say hello when you come in.
Whenever requested for their complimentary water bottles they would never do it nicely. I even got the night front desk woman to tell me ‘LAST ONE!’ In a very rough/rude way whenever I asked for only one. I thought this his was pretty inconsiderate given there were 90 F outside in a hot and humid nyc summer.
Room service is upon request but every time I did it the response wasn’t nice as in the front desk employee didn’t even bother to say ‘hello’
As a guest I wasn’t happy about this. Why? Because at the end of the day I am client and I EXPECT minimum customer service and these front desk women clearly know NOTHING about it.
Had it not been for these rude front desk employees I would’ve probably considered staying on this property again but it’s not going to be the case…
So staff were helpful. Easy to get to from airport. AC worked in room. Room decently clean. Bed ok on comfort. Breakfast was ok (coffee and eggs decent). I appreciated the water dispenser and coffee out all day. There are restaurants around, but predominantly Chinese or Asian food. The gym is not a good thing--2 ellipticals, 2 treadmills, one bike, free weights (tv monitors only working on 1 elliptical and 1 treadmill). No AC in weight room, so VERY hot workout. No disinfecting wipes in gym. No AC in entrance or eating area. The business next door smells of rotting fish. No stairway access to Lobby or 1st floor breakfast area. Couple of blocks to subway.
The hotel was a bit of a surprise. I think there were only 5-6 rooms per floor. The lobby was tiny. The prices were bigger!
Staff were pleasant. My room on 29th floor as I recall , facing a wall of another building. The rooms were very very small but functional. The bathroom was modern.
I had breakfast in the hotel. Adequate , nothing more.
If I was I the area I might stay one night again.
