Location was good for what we wanted to do and subway stops were close by. Rooms were small but clean and quiet. We had a mini fridge which was nice. The hotel has two elevators but one was not working the first day we were there. The other elevator couldn’t keep up with demand so there were a lot of grumpy guests that were taking out their frustrations on the staff. The staff had made people aware the repair company was coming. It was fixed the next day. We were also told we would have complimentary bottles of water each day but they never showed up. I felt breakfast was above average with different options but the dining area is so small! Good luck finding a place to sit. Overall we had a good stay and would stay again.

I checked out on March 23th. Today is 22nd of April and the hotel is still holding my funds (about $1000). I contacted customer help. Twice they only forwarded my email to hotel, no one contacted me back. I sent 3rd email, they are ignoring me. I'm not able to use my own money already for a month.

I stayed here for a week in early March and won't be back. The location with regards to my office was very close, only a 3-block walk, which is why I originally picked it.

First, the service was sub-par. The front desk staff was not that friendly, and they seemed to be on their phones more than addressing the customers. In fact, I asked the GM to call me so I could discuss some of my concerns, and left 3 messages for her, but still no response.

The room I had was extremely small, even for NYC standards. The bed took up 95% of the room, it was actually hard to walk around. The bathroom area was a bit on the dirty side and needs an update.

The breakfast area is very small, and crowded, even early in the morning. The selection too was very limited and nothing exciting.

I definitely will not be back.