I checked out on March 23th. Today is 22nd of April and the hotel is still holding my funds (about $1000). I contacted customer help. Twice they only forwarded my email to hotel, no one contacted me back. I sent 3rd email, they are ignoring me. I'm not able to use my own money already for a month.
I stayed here for a week in early March and won't be back. The location with regards to my office was very close, only a 3-block walk, which is why I originally picked it.
First, the service was sub-par. The front desk staff was not that friendly, and they seemed to be on their phones more than addressing the customers. In fact, I asked the GM to call me so I could discuss some of my concerns, and left 3 messages for her, but still no response.
The room I had was extremely small, even for NYC standards. The bed took up 95% of the room, it was actually hard to walk around. The bathroom area was a bit on the dirty side and needs an update.
The breakfast area is very small, and crowded, even early in the morning. The selection too was very limited and nothing exciting.
I definitely will not be back.
I originally choose this place because of its affordability and wasn’t expecting much - but it was fantastic! One of the better stays I’ve had in NYC (I’ve stayed at much pricier hotels and have gotten a lot less). The hotel staff was very friendly. I arrived early at 10am asking to drop off my luggage and they told me my room was ready! They always had icey cold flavoured water available in the lobby, I never had to wait for one of the elevators which is rare in a building this tall and their breakfast was amazing! Quiche, cheese omelette, fruit, cereal, pastries, toast, bagels, oatmeal, excellent coffee - fabulous! They also printed off a page for me when I needed it. The room was a bit small, but I didn’t come to NYC to spend it in the hotel room. It was clean, comfortable and safe - which is all I needed! I will definitely be staying here again in the future.
One of my dreams was to see NY on Christmas. Specially Rockcfeller Center with its Christmas tree.
The atmosphere in the streets is absolutely magical.
There are many Christmasmarstreet markets. I liked the one in Byrant Park.
The hotel has a number of pros and cons, but overall would not be my top choice for staying in New York.
For me, the hotel location whilst reasonably convenient if you are doing business in the Financial District, feels a bit sketchy. It's a quiet street near the piers with minimal attractions in the immediate vicinity. The lobby itself is quite dismal (which seems to be a recurring theme with other Fairfield Inns I have visited).
The rooms themselves have nice decor and decently sized. Unfortunately, I was staying for a number of nights and the room I was given had an adjoining door to the next room. This meant that noise in the next room was amplified. The first evening was fine - although I could hear a female on the phone to someone this was no major disruption. However, on the second night I heard many males (at least 4) in the room next door who were coming in and out and taking calls through until the early hours of the morning. Given there were only a few rooms on each floor and their room faced the elevator. I did not fancy calling reception to solve the issue then and there. Fortunately, the next morning I spoke to reception they promptly changed my room to one on another floor with no adjoining door. This was a vastly different experience, but I would not necessarily a great hotel for female solo travelers.
There is also free breakfast buffet included, which has a decent selection of food and beverages which you can eat in the sitting area or take back to your room.
Overall the service is very friendly and prompt, the rooms are well appointed for the price, but unfortunately the layout doesn't necessarily feel particularly secure.
