Likes:
- Day staff members were helpful and professional.
- Location was perfect in financial district/seaport area.
- Andrew, one of the night maintenance staff was resourceful and showed great care to customers.
Disliked ·
- Night staff members were rude, not helpful and unprofessional, except for Andrew which we felt should be overseeing the night operation.
- 2 incidents in first 2 nights, 1st night (07/06/22) TV stopped working and front desk staff told us we needed to change room, but to get the room key we needed to pack up, bring our bags down, hand the old room key and get the new room key, at midnight! When asked if anyone could swing by our room to drop off/pick up key, we were told no one was at front desk. I came down to front desk to find 2 staff members at the desk (zero guests, being it was midnight). Luckily a 3rd staff member, a night/maintenance staff named Andrew stepped in to assist, big help! The 2nd night (7/7/22) incident was to do with the room not getting cleaned/ made up, which we learned upon returning to the hotel. The front desk night staff was rudely insisting it was not his fault (well understood but not the point), and when asked how to ensure next day the room gets cleaned, the front desk staff hung up the phone on us, at midnight, again! I came down to the front desk to see if it was a problem with the phone, but the staff member rudely stated he hung up because I was mot listening to him. wow! Clear evidence of poor training and bad recruiting in my view.
