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Alv151
Jakarta, Indonesia

Arguably worst hotel experience I have ever had.

1.0 of 5 bubblesReviewed 31 Jul 2022
Likes:
- Day staff members were helpful and professional.
- Location was perfect in financial district/seaport area.
- Andrew, one of the night maintenance staff was resourceful and showed great care to customers.

Disliked ·
- Night staff members were rude, not helpful and unprofessional, except for Andrew which we felt should be overseeing the night operation.
- 2 incidents in first 2 nights, 1st night (07/06/22) TV stopped working and front desk staff told us we needed to change room, but to get the room key we needed to pack up, bring our bags down, hand the old room key and get the new room key, at midnight! When asked if anyone could swing by our room to drop off/pick up key, we were told no one was at front desk. I came down to front desk to find 2 staff members at the desk (zero guests, being it was midnight). Luckily a 3rd staff member, a night/maintenance staff named Andrew stepped in to assist, big help! The 2nd night (7/7/22) incident was to do with the room not getting cleaned/ made up, which we learned upon returning to the hotel. The front desk night staff was rudely insisting it was not his fault (well understood but not the point), and when asked how to ensure next day the room gets cleaned, the front desk staff hung up the phone on us, at midnight, again! I came down to the front desk to see if it was a problem with the phone, but the staff member rudely stated he hung up because I was mot listening to him. wow! Clear evidence of poor training and bad recruiting in my view.
Date of stay: July 2022
Room Tip: Pick a room on a high floor and street facing, otherwise you would be staring at a wall.
1.0 of 5 bubblesRooms
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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All reviews south street seaport wall street rooms are small new york free breakfast yogurt the breakfast area world trade quiet street front desk staff sized room min walk mini fridge hotel room king bed enjoyed my stay memorial
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47 - 52 of 682 reviews
Reviewed 9 July 2022

was a nice big hotel but parking was very expensive
very clean and small fast breakfast, not many choices
staff was not available for questions or recommendations
no restaurant in the hotel or near by to walk at night

Date of stay: August 2021
Thank adrianaf114
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2022 via mobile

Stayed for 4 nights and nearly changed my booking based on recent TA reviews
Firstly the hotel is one block from the water near some great restaurants and bars and 15 minutes from the World Trade centre complex and memorial and various ferries
Room was clean, king bed comfortable and shower hot and powerful
Used the breakfast purely for good coffee and bottled water but if you are on a tight budget totally fine but the room will be crowded
Staff did their jobs - that’s it but what more do you need
Ultimately for a great Manhattan location on the budget you are spending for this place it is 100% worth it . If you want a view and better amenities you’ve got to pay for it.

Date of stay: June 2022
Trip type: Travelled with family
Thank amandadT4551IW
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2022

The staff at this hotel is among the best I have ever had the pleasure of dealing with. They were pleasant and helpful and went out of their way to make my wife's birthday special. The location is generally good with easy walking access to the river and to the financial district, etc.. The rooms are very small. the largest area where you can move is by the front door and in the bathroom. These are likely meant for business people that would not be spending hardly anytime in their rooms other than to sleep or shower. Moving about the room with just two people is difficult. want to give them 4 stars just based on the staff but the rooms were such a departure from the Marriott standard in size I cannot.

Date of stay: June 2022
    • Rooms
    • Cleanliness
    • Service
Thank gjfromwa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 June 2022

3/5feels a bit harsh, it wld be a 7/10.,famtastic location, 2 mins from river with bars and free seating to sit out in the evening plus old ship to visit for free. 5 min walk to ferry pier and 5 mins from some great wall street bars that do happy hour plus the museum of the American Indian. Mostly vv quiet and v good sleep, v comfy beds and even with window open, traffic noise just became a blur. Only Saturday night was noisy from local bar music outdoors. Staff really helpful, friendly and peasant. Our room had poor naturaloght as looked on to another building, asked to change but no rooms available till 2 days later so we left it, but they did try their best. Generally v clean tho room carpet not hoovered v well and we had to ask for shower mat, more towels etc. Breakfast. Most of food fine, v nice cereal, yoghurt, muffins, bacon. Grt to provide paper bags for takeaway breakfast. Some slightly odd items but that may just be me as Brit comparing! The biggest issues were 1. Lack of chairs and general space, bit of a bunfight 2. Terrible and off-putting non - system for food and items disposal. They need to have food waste, paper, plastic etc all early demarcated. 3. General over use of plastic and disposable items. All ( v small and hard to use) plastic picnic cutlery in prepacked bags, creating even more waste. Plates, bowls,, cups all disposable. The cups by water dispenser and in rooms all covered in soft plastic, more waste again!! The coffee bags for machine in room also all prepacked. The marriott really needs to rethink this.

Date of stay: June 2022
Trip type: Travelled as a couple
Thank seanbB6758SM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2022

I arrived on May 14 and was put in a twin room the size of a shoebox when I reserved a double room. Got moved to the double room: fridge wasn't plugged in, TV box wasn't plugged in, 1 set of towels for 2 people, light out above bathroom sink, only 1 outlet port to plug in anything. Like, did they know someone would be staying there??? 31-33 floors and only 1 ice machine on the 2nd floor. If you're above the 7th floor perhaps get a cooler... Breakfast was packed. A bit uncomfortable for the covid situation, but the food was decent. Most of the guests we encountered were extremely rude, but that's not the hotel's fault. Dealing with that on top of the poorly set up room was a lot, though.

Date of stay: May 2022
Trip type: Travelled with friends
Thank teresatN6717UQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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