So having tried Japanese bbq in London & loved it , Gyu-kaku was first on the list in NYC having reserved a table
They also text to check we’d be there and they only held the table 15mins (fair policy)
Having got delayed at the airport & suffering jet lag it was a struggle to get to them on time but we arrived 5 minutes early
The entrance to the place is awful - dirty stairs, worn carpet - definitely needs a makeover & belies what is above!
Our table was not ready we were told a couple of times they were just cleaning it & to order drinks
The bar was packed with drunk, loud people taking full advantage of happy hour
We waited over half an hour to be seated which was not great given their 15 minute policy for guests!
The food was mostly good- though annoyingly the rice came near enough as we’d eaten everything else! (Despite me asking twice for it!) our Grill was taken away & no clean one brought so instead of complaining we skipped the dessert s’mores we’d ordered & were billed for. We were also billed non happy hour price for the wine we’d been told was happy hour but was halfway to bed before we realised
Tips in NYC - esp here
Check the bill
Check you’ve had all items ordered
Check the drinks prices
Don’t rely on getting seated on time
All in all not a great experience - try Kintan in London far cleaner, refined Japanese BBQ
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