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John Webb
Frisco, Texas

Great hotel in great location.

4.0 of 5 bubblesReviewed 5 Jul 2024via mobile
Loyal 25-year Marriott customer and this hotel lived up to our expectations. Cannot beat the location near theaters and Central Park. The best free breakfast buffet of any Residence Inn we have stayed - incredible selection. Plus a great bar. The one oddity for a Marriott was the awful condition of the bath towels - paper thin and extremely ragged. When we return to NYC, we will stay here again and hope for newer bath towels.
Date of stay: June 2024
Trip type: Travelled as a couple
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Marriott Hotels, Guest Services / Front Office at Residence Inn New York Manhattan/Times Square, responded to this review
Responded 6 Jul 2024
Dear Trip38331737470, We are so glad to read your return visit to Residence Inn New York Manhattan/Times Square was fantastic. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. We are glad you could take advantage of our convenient location and varied complimentary breakfast buffet and that you had a great time at the bar. Your specific remarks regarding the towels are duly noted and will be shared with the appropriate team. Thank you for your continued patronage over the years, and we sincerely appreciate your loyalty.

Sincerely,
Kevin Cifuentes
Director of Front Office
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 25 June 2024

We arrived around 8:30 pm, check-in was a breeze with a friendly staff. The concierge unloaded our vehicle, took it to our room and unloaded for us as well! The valet parked our car for a completely smooth check-in process.

We booked a king room with pull out couch and kitchen. Very spacious for 3 adults. The refrigerator had an ice maker but it didn't work, the ice machine was on the lower level at the laundry room. The bed and pillows were very comfortable, but the pull out couch was not. Also, whoever sleeps on the pull out couch has the A/C blowing more on that side of the room. The air conditioner works wonderfully and was much appreciated after walking all day in Manhattan.

The breakfast area was crowded and warm, but a great variety of food was offered. The elevators were very busy during the breakfast hours.

The hotel is in a very good location. We walked to Times Square, Macy's, the Empire State Building, took a Lyft to the Broadway Show but walked back to the hotel. Would stay here again.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aTeacher04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Residence Inn New York Manhattan/Times Square, responded to this reviewResponded 25 June 2024

Dear aTeacher04, Thank you for your kind review! We're delighted you enjoyed your stay at the Residence Inn New York Manhattan/Times Square. It's great to hear that our location and spacious accommodations enhanced your experience. We appreciate your feedback on the pull-out couch and ice maker and will address these issues. We look forward to welcoming you back for another pleasant stay in the future!

Sincerely,
Kevin Cifuentes
Director of Front Office

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Reviewed 18 June 2024

Stayed for 4 nights, 6/4 -6/8. Checkin was easy and I even got into my room early. Had double corner room. Room was spacious with a full kitchen, nice bathroom and 2 double beds. Room was clean. Plenty of towels provided. Drawers and closet space enough for my stay. Had housekeeping in every day. Location was great near Bryant Park and near Times Square but out of the craziness. Front desk staff was helpful. Breakfast was good and breakfast area was always kept clean. Elevators were a little slow but never crowded. So overall a great stay. Would stay here again.

Date of stay: June 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travelingval
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Residence Inn New York Manhattan/Times Square, responded to this reviewResponded 18 June 2024

Dear Travelingval, Thank you for your wonderful feedback! We're thrilled you enjoyed your stay at Residence Inn New York Manhattan/Times Square and appreciated our convenient location and amenities. It's great to hear that our staff was helpful and that you found your room comfortable and well-equipped. However, we apologize for any inconvenience caused by the elevators and appreciate your understanding. We look forward to welcoming you back for another great stay in the future!

Sincerely,
Fatoumata Camara
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

This hotel location is fabulous! For the price, this is an amazing value and I would stay here again. We stayed 4 nights and the staff was always super friendly and helpful..The location is across from Bryant Park, Whole Foods, and close to subway locations, very walkable to anywhere you would want to go. The breakfast was truly wonderful with tons of choices, more than most when breakfast is provided at Marriotts. The elevators can get a bit busy, but mainly noticed it during breakfast hours. The rooms were good, indicative of some age but well maintained.

Room tip: The elevators can get crowded around breakfast time as people are going to the 3rd floor to eat.
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ginao796
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Residence Inn New York Manhattan/Times Square, responded to this reviewResponded 4 June 2024

Dear ginao796, Thank you for taking the time to review your stay at Residence Inn New York Manhattan/Times Square. Our guests love our convenient city location, and we are thrilled to hear that you enjoyed the breakfast options and found our staff to be helpful. We appreciate your understanding regarding the busy elevators during peak times. We look forward to welcoming you back soon!

Sincerely,
Megan Wright
General Manager

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Reviewed 3 June 2024

Considering the price range, this was an excellent value -- great location with proximity to Times Square and the Empire State Building, abundant breakfasts included (with a variety of choices), and space. The elevators are very busy during rush hours (mainly breakfast hours).

Room tip: Be prepared for a wait for elevators during breakfast rush hour....
Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank D6566QYlindak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Residence Inn New York Manhattan/Times Square, responded to this reviewResponded 3 June 2024

Dear D6566QYlindak, We're delighted you found Residence Inn New York Manhattan/Times Square to be a great value! We're also thrilled to hear you appreciated our prime location and abundant breakfast offerings. However, we apologize for any inconvenience caused by the elevators during busy times. Your feedback is appreciated, and we hope to have the opportunity to welcome you back soon. Thank you for choosing to stay with us!

Sincerely,
Megan Wright
General Manager

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Reviewed 1 June 2024 via mobile

LOCATION! Right by Bryant Park, the orange line and the red line, blocks from Times Square. The room was spacious. There was a kitchen with fridge, microwave, good counter space. Service was great. We checked in early!!! The elevators took forever during breakfast hours. Breakfast was plentiful and had good choices, but it’s so crowded. They have a bar and happy hour with food daily. You’re at 6th/39th, perfect for Macy’s Day Parade too.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank BatchFam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marriott Hotels, Guest Services / Front Office at Residence Inn New York Manhattan/Times Square, responded to this reviewResponded 2 June 2024

Dear BatchFam, Thank you for sharing your experience with us. We're delighted you enjoyed our prime location and spacious rooms at the Residence Inn New York Manhattan/Times Square. It's wonderful to read that our service met your expectations and that you appreciated our amenities. However, we apologize for the wait times with the elevators and for the frustration it caused. During our busiest times, especially when many families are here, the elevators get a lot of usage. Thank you for your patience and understanding. We appreciate you for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.

Sincerely,
Megan Wright
General Manager

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