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Carmen G

Willie Howard.He honors your institution with his professionalism and love for his job and the guests satisfaction

4.0 of 5 bubblesReviewed 8 Jun 2024
The stay was very good, and we are very grateful to Willie Howard for his hospitality and kindness when we needed his help late at night. He provided what we needed very promptly. Early in the morning he was interested in the reason for our stance which was our daughter graduating from Fordham Law School and congratulate us for the graduation.
Date of stay: May 2024
Room Tip: a little noisy in the rooms that face the street
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Courtyard New York Manhattan/Upper East Side, responded to this review
Responded 9 Jun 2024
Carmen, thank you for your lovely review! The team at Marriott Courtyard New York Manhattan/Upper East Side is delighted to hear about your experience. Willie Howard will be pleased to know his hospitality made a significant impact on your stay. Congratulations to your daughter on her graduation from Fordham Law School. We hope to welcome you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 June 2024 via mobile

Had a lovely one night stay at the Courtyard Marriott on the Upper East Side of Manhattan. Michelle, the manager, was very accommodating and was able to upgrade me as a Gold Elite Bonvoy member, to a suite that had a separate sitting area with TV, in addition to the bedroom. The rooms were spotless. Front desk staff were very pleasant, as well. Lobby area had a variety of seating areas which allowed for private conversations. I will be staying here again!

Date of stay: May 2024
Trip type: Travelled solo
Thank EileenW-NYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 6 June 2024

EileenW-NYC,

The team at the Marriott Courtyard New York Manhattan/Upper East Side is thrilled to hear that you had a lovely stay. Michelle and the front desk team will be delighted to know they made a positive impact on your visit. We are pleased that you enjoyed your suite and the lobby arrangements. We're looking forward to welcoming you back on your next stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2024

This review is to specifically to acknowledge Willie Howard, who was at the front desk when I arrived at midnight. After arrival delays with my flight and Amtrak, I finally got to the hotel eight hours later. Needless to say, I was not in a good mood. Willie was exceptional in this regard and made me feel incredibly welcomed even at midnight. Willie was full of positive energy,, respectful, and had a great sense of humor. He took care of my business issues immediately and completely. My room was ready, exceptionally clean in the beds are always so comfortable. I also had a few other business issues that arose during my stay, and Willie went out of his way to make sure that things were taken care of promptly.
I also called the Marriott corporation to complement Willie
. Anyone who is checking into the Marriott Hotel upper East side will hopefully have a pleasure of meeting Willie!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Steven I
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 20 May 2024

Steveni685,

Thank you for sharing your wonderful experience at the Marriott Courtyard New York Manhattan/Upper East Side. It is fantastic to hear that Willie made such a positive impact during your stay. The team takes great pride in ensuring guests feel welcomed, even during late hours. We're glad your room exceeded expectations and that Willie continued to assist with your business needs throughout your visit. We look forward to having you stay with us again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2024

Seemed like a safe area. Bed comfortable, quiet on a Friday night. No cute amenities on the bathroom sink counter. Shower soap etc on the wall in dispensers in the shower. No water bottles, no cream for coffee. Refrigerator was turned off. Toilet paper in an awkward spot, had to perform a yoga pose to reach it. Shower curtain tattered with mold spots. Good hot water. All for $539 plus $79. + tip to park car overnight.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank BARBARA F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 19 May 2024

barbarafN7860TI,

Thank you for sharing your experience. We're glad you found the bed comfortable and enjoyed a quiet night. We understand that certain details such as the bathroom amenities and the position of the toilet paper were less than ideal. Our team will review these points for improvement. We hope you had an overall pleasant stay and appreciate your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 May 2024

Great stay at the Courtyard Manhatton Upper East Side. Clean, convenient and unpretentious, and super helpful staff. A shout at for Willie Howard who was so hopeful and kind at the end of a long days work. The hotel is not far from 86th Street subway stop...and v close to east 90th street pier for convenient 6 min ride to queens, and downtown...when you want to avoid the heat and noise of the subway. Even managed a night off at the near by 92NY Arts Center to hear fabulous Imogen Cooper concert...I can happily recommend near to the hotel.

Date of stay: April 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank iambic f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 16 May 2024

iambicf, thank you for your wonderful review of Marriott Courtyard New York Manhattan/Upper East Side. We're thrilled you found your stay clean, convenient, and that our team members, especially Willie Howard, made a positive impact. It's great to hear you enjoyed the nearby amenities and had a chance to visit 92NY Arts Center. We appreciate your recommendation and look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2024

A very plaisent hotel, free coffee, tea and all kinds of water,
Large room for 4 people, quality cleaning every day,
very comfortable bed and pillows,
There were people just next to our room, we didn’t hear anything as well as from the street, pretty rare for Manhattan!
Far from the center but buses and subway station next.
A good experience to feel like a real « upper sider!! »
Hidden adresses with New Yorkers and not only tourists…
A special notice to WILLIE HOWARD that was very kind and useful!

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LE TEMPS D'UNE ... B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Courtyard New York Manhattan/Upper East Side, responded to this reviewResponded 13 May 2024

LeTempsDunepauseb, we're thrilled to hear that your stay at Marriott Courtyard New York Manhattan/Upper East Side provided a good experience that made you feel like a genuine Upper Sider! We're pleased to know you enjoyed our plentiful beverage options, our ample rooms, and daily top-tier cleanliness. Equally delighted you found our beds and pillows supremely comfortable. We're especially grateful for your positive recognition of Willie, who found your acknowledgement rewarding. We look forward to welcoming you back to ensure another exclusive Upper East Side experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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