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Michael P
Bannockburn, Illinois

What a difference a good manager makes!

4.0 of 5 bubblesReviewed 3 Jun 2024via mobile
This hotel is in a marvelous location, just a block from central park, the famous Plaza Hotel, and the entertainment district. But none of those things are what make this hotel so special. What makes this hotel so special is its manager, Joe Panarella - a warm, welcoming, professional who wants all of his guests to have a wonderful experience at “his” hotel. The hotel itself could use a little facelift, but it is clean, close to everything we needed, and has a rooftop bar/ restaurant. Given that, and the old school hospitality by Joe P., that is very hard to find these days, we will definitely be staying at this hotel again!
Date of stay: June 2024
Trip type: Travelled as a couple
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General Manager, Guest Services / Front Office at Le Meridien New York, Central Park, responded to this review
Responded 5 Jun 2024
michaelpG1017CC,

Thank you for sharing your wonderful experience at Le Méridien New York, Central Park! The prime location and old school hospitality, especially from Joe Panarella, truly make it special. We appreciate your feedback about the hotel's condition and are glad it met your needs. We're excited to welcome you back for another great stay!

Best regards,
The Team at Le Méridien New York, Central Park
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 May 2024

We stayed at the Le Meridien on W57th street in May 2024. We had the trip booked before but decided that whilst in New York we wanted to elope. On arrival at the hotel all the staff in the lobby congratulated us and Vijay (think that was his name) upgraded our room to mark the occasion. The room was amazing with a bottle of Prosecco waiting for us! The room was so spacious and perfect for a week long trip. Want to thank the concierge Chris who was so helpful as arranging a car for us on the day of our wedding and sent up another bottle of Prosecco for us whilst we got ready. The hotel has great amenities and the rooftop bar is perfect for nights when you don’t want to go out as the vibe is chilled and food is delicious. Thank you to the hotel and staff for making our trip amazing - we will definitely be back!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Graham S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Le Meridien New York, Central Park, responded to this reviewResponded 30 May 2024

O188TRgrahams, thank you for sharing such a wonderful review of your recent stay at Le Méridien New York, Central Park. It is heartwarming to hear that Vijay and Chris helped make your special occasion even more memorable with thoughtful touches like room upgrades and provisions. The team is delighted to know that you enjoyed the spacious room, delicious food at the rooftop bar, and the great amenities. We are excited to welcome you back for many more memorable stays in the future!

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Reviewed 24 May 2024

We had an incredible stay with lovely hospitality. This might be the most dog friendly hotel we’ve ever stayed in. Joe Panarella took such great care of us and our pup. Would absolutely stay here again and highly recommend to those traveling with furry friends!

Date of stay: May 2024
Trip type: Travelled on business
Thank Scott B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Guest Services / Front Office at Le Meridien New York, Central Park, responded to this reviewResponded 26 May 2024

scottbT5620TM, thank you for sharing your wonderful experience at Le Méridien New York, Central Park! It is fantastic to hear that Joe Panarella provided exceptional care to you and your furry companion. Our team members are delighted to know that you found our hospitality outstanding. We look forward to welcoming you and your pup back soon!

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Reviewed 23 May 2024 via mobile

During mr recent stay in New York at Le Meridien Central park, I had a medical issue and the manager Joe Panarella was extremely responsive, sensitive, and helpful with my dealing with it! His warmth and compassion was exceptional. I cannot thank him enough for all his help.

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Henry G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Le Meridien New York, Central Park, responded to this reviewResponded 24 May 2024

Henry, thank you for sharing your experience at Le Méridien New York, Central Park. It is wonderful to hear that Joe Panarella was able to assist you during your stay. Our team strives to provide exceptional service, and it's rewarding to know that Joe's warmth and compassion made a difference for you. We hope to welcome you back soon!

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Reviewed 8 May 2024 via mobile

I liked this hotel. As a frequent biz traveler (Platinum status), I tend to care less of my room and more of the little things like early and late check out. Vijay checked me in around 11am and was super friendly and helpful. He said they had one room available (2 doubles on the 4th floor), but maybe I should wait as he could get me a far better room with a great view.

I told him I preferred to just get in the room, and he happily obliged. He also gave me some bonus points for the “inconvenience”.

Very nice guy and the room was still very nice. Room was clean, relatively spacious (for NYC standards) and super convenient. Will stay at this property again when I have to be in this part of the city.

Date of stay: May 2024
Trip type: Travelled on business
Thank Twiggy2222
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Le Meridien New York, Central Park, responded to this reviewResponded 10 May 2024

Twiggy2222, we're thrilled to hear that your stay at Le Méridien New York, Central Park was an enjoyable one. We appreciate you recognizing the efforts of our team members like Vijay, who always strive to make our guests' experiences memorable. We are also delighted that your room met your expectations in terms of cleanliness and convenience. Thank you for considering us for your future stays in this part of the city, we eagerly anticipate your return.

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Reviewed 5 May 2024 via mobile

This is not the Meridien we were used to. Apparently, the former Meriden (and prior to that Parker Meridien) is now the Thompson. Do not be fooled. This hotel bought the name only. The rooms are old. The space is very small. The staff is very polite but we had an issue with someone using our room number at the bar and the staff told us there was no charge to us. Theee days later after we have checked out, a charge shows up on our credit card. After three failed attempts to contact the hotel where we were disconnected, our on hold and then disconnected, we disputed through our credit card company. Never again.

Room tip: Confirm this is the hotel you want. You may want The Thompson (renamed from Le Meridian)
Date of stay: April 2024
Trip type: Travelled with family
1  Thank music2923
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, Agency / Consultant at Le Meridien New York, Central Park, responded to this reviewResponded 10 May 2024

It’s unfortunate that your stay is less than your ideal. It's important to us that we offer our guests a quality experience so we'll address your concerns with the appropriate members of our team moving forward.

Please feel free to contact us directly 212-830-8000 or via email fom@lemeridiennyc.com to review the charges!

We hope you give us another opportunity to share a more positive experience with you soon.

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