Everything was perfect until I see my credit card they didnt say anything and charged extra 243 dollars on checkout day without asking and explaining anything.when I realized I contacted and they said it is deposit and will be backed but it has been a month I had to pay it to my bank and no refund yet be careful
Greetings, Meliket343
Thank you for taking out the time in letting us know about your experience staying here with us!
We apologize for any inconvenience's caused to you as we are aware how important keeping track of funds may be when traveling. Our system indicated that the additional payment was collected to cover overage spent at our restaurant and or bar. We of course take authorizations on all arriving guest very serious as this a real-time time transaction and want to ensure collected payments are true and accurate! Mentioning during your check in process, we kindly remind all travelers to give respective time for any additional payments to fall back into your financial account after meeting the corrective business days. We hope this helps clarify any confusion, and looking forward in assisting further with any other additional inquires.
As part of Hilton Hotels,
We thank you again for choosing us here at Motto Times Square and hope to see you back soon!
Stayed here for a solo trip and it was a great experience! There was a bit of delay for check in but considering I arrived at 9am, I completely understood and was so happy when my room was ready by noon. The front desk staff was lovely and so helpful. The location of this hotel could not be better. I was visiting to see a bunch of shows and the hotel was perfect for that, right off of Times Square. And it was surprisingly quiet considering where it’s at! No complaints, I will definitely be back for future trips.
Kaelaceleste,
Thank you for your positive feedback about our team and your recent stay at our hotel. I can assure you that we will be sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you shortly.
The location is everything, cleanliness, safety, and ambience of the hotel is an awesome place to stay in NYC!! To be able to come out ur hotel and go a block or two and be in Times Square, or down the street from Broadway to go to be true and with the rate, it’s nothing to think about!! Will be back..Rate it👍🏽👍🏽
T466KGshawns,
Thank you for such great feedback.
We look forward to the opportunity to host you once again.
I was SO tired, devastated and disappointed when I arrived because I was robbed by the taxi driver, and had to walk 30 minutes with 2 suitcases when I came through the doors I felt I came to an OASIS, from the door to reception ALL the team helped.
671rachelys,
Thank you for your positive feedback about our team and your recent stay at our hotel. I can assure you that we will be sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you shortly.
I was here for business trip. Cozy nice and Clean hotel but nothing special. Long wait for the elevator due to small building. Which is okay the only thing I didn’t like it is was the bed is soo uncomfortable. Reasonable price if you want to stay close to Times Square.
Only C,
Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.
