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Melike T

Everything was perfect until I see my credit card

2.0 of 5 bubblesReviewed 5 Aug 2024
Everything was perfect until I see my credit card they didnt say anything and charged extra 243 dollars on checkout day without asking and explaining anything.when I realized I contacted and they said it is deposit and will be backed but it has been a month I had to pay it to my bank and no refund yet be careful
Date of stay: July 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricky Quinones, Owner at Motto By Hilton New York City Times Square, responded to this review
Responded 6 Aug 2024
Greetings, Meliket343

Thank you for taking out the time in letting us know about your experience staying here with us!
We apologize for any inconvenience's caused to you as we are aware how important keeping track of funds may be when traveling. Our system indicated that the additional payment was collected to cover overage spent at our restaurant and or bar. We of course take authorizations on all arriving guest very serious as this a real-time time transaction and want to ensure collected payments are true and accurate! Mentioning during your check in process, we kindly remind all travelers to give respective time for any additional payments to fall back into your financial account after meeting the corrective business days. We hope this helps clarify any confusion, and looking forward in assisting further with any other additional inquires.

As part of Hilton Hotels,
We thank you again for choosing us here at Motto Times Square and hope to see you back soon!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 August 2024 via mobile

Stayed here for a solo trip and it was a great experience! There was a bit of delay for check in but considering I arrived at 9am, I completely understood and was so happy when my room was ready by noon. The front desk staff was lovely and so helpful. The location of this hotel could not be better. I was visiting to see a bunch of shows and the hotel was perfect for that, right off of Times Square. And it was surprisingly quiet considering where it’s at! No complaints, I will definitely be back for future trips.

Date of stay: May 2024
Trip type: Travelled solo
Thank kaelaceleste
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANNE PAYEN, Owner at Motto By Hilton New York City Times Square, responded to this reviewResponded 6 August 2024

Kaelaceleste,
Thank you for your positive feedback about our team and your recent stay at our hotel. I can assure you that we will be sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you shortly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2024

The location is everything, cleanliness, safety, and ambience of the hotel is an awesome place to stay in NYC!! To be able to come out ur hotel and go a block or two and be in Times Square, or down the street from Broadway to go to be true and with the rate, it’s nothing to think about!! Will be back..Rate it👍🏽👍🏽

Date of stay: July 2024
Trip type: Travelled solo
Thank Shawn S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANNE PAYEN, Owner at Motto By Hilton New York City Times Square, responded to this reviewResponded 31 July 2024

T466KGshawns,
Thank you for such great feedback.
We look forward to the opportunity to host you once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024

I was SO tired, devastated and disappointed when I arrived because I was robbed by the taxi driver, and had to walk 30 minutes with 2 suitcases when I came through the doors I felt I came to an OASIS, from the door to reception ALL the team helped.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachely S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANNE PAYEN, Owner at Motto By Hilton New York City Times Square, responded to this reviewResponded 29 July 2024

671rachelys,
Thank you for your positive feedback about our team and your recent stay at our hotel. I can assure you that we will be sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you shortly.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2024 via mobile

I was here for business trip. Cozy nice and Clean hotel but nothing special. Long wait for the elevator due to small building. Which is okay the only thing I didn’t like it is was the bed is soo uncomfortable. Reasonable price if you want to stay close to Times Square.

Room tip: Hotel asking for $75 a night for the city/state tax which is not mentioning on web site or 3rd party seller.
Date of stay: July 2024
Trip type: Travelled on business
1  Thank Only C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ANNE PAYEN, Owner at Motto By Hilton New York City Times Square, responded to this reviewResponded 29 July 2024

Only C,
Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.

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Reviewed 17 July 2024 via mobile

I booked this hotel for my first trip to New York as it was in a central location. when I walked into the hotel the atmosphere was lively, the lady who served me at the desk had a bit of an attitude, when she asked for my credit card, she charged it without telling me that what the charge was for. Nonetheless I met a wonderful member of staff by the name of Mara (I hope I’ve spelt it correctly) she greeted me at the lift and we had a small conversation about my trip to New York, she was super friendly and made me feel right at home especially as I was on a solo trip.

The room was nice and compact with everything in one room. It was so cozy and clean. Hairdryer, steam iron and fridge were also in the room, the fridge came in handy for snacks, cakes and drinks lol. There was also shampoo, conditioner and shower gel.
The tv was great (loved the American channels) so didn’t have the need to use Netflix or anything else as I was entertained. I was there for 5 days but out nearly everyday. On my first night I came back to being guest of the day which then made my day. They had a bar and other amenities but I never used them due to wanting to explore New York but it was busy everyday and the atmosphere was friendly and vibrant. I would definitely recommend this hotel as it’s right smack in the middle of everything and Times Square is a stones throw away.

The only cons were that if you have noisy next door neighbours you will hear them through the walls, someone’s phone alarm kept waking me up at 3am through the walls and was quiet annoying and then the same room decided to have a loud screaming argument on the last day of my trip, but the front desk sorted it quiet quickly.

Date of stay: July 2024
Trip type: Travelled solo
Thank SB181988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ricky Quinones, Owner at Motto By Hilton New York City Times Square, responded to this reviewResponded 23 July 2024

Dear, SB181988

WOW! this is AWESOME!
We are extremely excited to hear your stay overall was above all expectations!
Please visit us again soon, and thank you again for choosing us here at Motto by Hilton!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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