I was SO tired, devastated and disappointed when I arrived because I was robbed by the taxi driver, and had to walk 30 minutes with 2 suitcases when I came through the doors I felt I came to an OASIS, from the door to reception ALL the team helped.
671rachelys,
Thank you for your positive feedback about our team and your recent stay at our hotel. I can assure you that we will be sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you shortly.
I was here for business trip. Cozy nice and Clean hotel but nothing special. Long wait for the elevator due to small building. Which is okay the only thing I didn’t like it is was the bed is soo uncomfortable. Reasonable price if you want to stay close to Times Square.
Only C,
Thank you for your honest feedback on your recent stay at our hotel. We are always open to suggestions since it is the only way to improve our service. We have shared your comment with the department head, and we appreciate you sharing your thoughts and opinions on this matter. Our primary focus is the satisfaction of our esteemed guests. We hope this incident will not discourage you from exploring the authenticity of Motto.
I booked this hotel for my first trip to New York as it was in a central location. when I walked into the hotel the atmosphere was lively, the lady who served me at the desk had a bit of an attitude, when she asked for my credit card, she charged it without telling me that what the charge was for. Nonetheless I met a wonderful member of staff by the name of Mara (I hope I’ve spelt it correctly) she greeted me at the lift and we had a small conversation about my trip to New York, she was super friendly and made me feel right at home especially as I was on a solo trip.
The room was nice and compact with everything in one room. It was so cozy and clean. Hairdryer, steam iron and fridge were also in the room, the fridge came in handy for snacks, cakes and drinks lol. There was also shampoo, conditioner and shower gel.
The tv was great (loved the American channels) so didn’t have the need to use Netflix or anything else as I was entertained. I was there for 5 days but out nearly everyday. On my first night I came back to being guest of the day which then made my day. They had a bar and other amenities but I never used them due to wanting to explore New York but it was busy everyday and the atmosphere was friendly and vibrant. I would definitely recommend this hotel as it’s right smack in the middle of everything and Times Square is a stones throw away.
The only cons were that if you have noisy next door neighbours you will hear them through the walls, someone’s phone alarm kept waking me up at 3am through the walls and was quiet annoying and then the same room decided to have a loud screaming argument on the last day of my trip, but the front desk sorted it quiet quickly.
Dear, SB181988
WOW! this is AWESOME!
We are extremely excited to hear your stay overall was above all expectations!
Please visit us again soon, and thank you again for choosing us here at Motto by Hilton!
What a great hotel! It was modern and clean with a great view of the city. I went with a friend, and as two female travelers on our own I can honestly say we felt extremely safe at this hotel. The hotel itself is in a good are but also the hotel has 24 hour security in the lobby. So I really felt safe there which was really important to me when I was planning the trip. It's also really close and within walking distance to just about anything you would want to do in and around times square. During our trip we enjoyed shopping, museums, and broadway shows - all of which we were able to walk to. I was worried about the size of the room for two people. We did a single queen bed room for two. I have to say it felt like more than enough space for the two of us. If you are going with a group I would recommend calling and requesting rooms next to each other because the also offer connecting rooms at this hotel. Overall a great hotel and a experience. I would absolutely stay again and recommend to friends and family looking for a place to say in times square.
Dear, 787sidney
Thank you for this EXCELLENT review!
We are humbly excited to hear that your stay went above all expectations!
Please let us know when your due back in town so we can formally welcome you back
Last month, I visited New York City to celebrate my birthday and work from my firm's NY office, and I wanted a unique hotel experience this time. I spent a couple of days at the Motto, a new Hilton Collection hotel, and absolutely loved my experience.
The rooms are small but comfortable and functional, and the staff is incredibly friendly and welcoming. The location is unbeatable, right in the heart of Times Square and within walking distance to major city attractions. I felt safe with a good balance of privacy and quiet in my room.
There’s plenty of public parking garages in the area.
However, business travelers should note that the rooms don’t have desks, and the lobby is tiny and very busy, which isn't conducive to work. But for travelers who just need a room to sleep, rest, and be in a centrally located and accessible hotel, Motto is a fantastic choice.
Dear, Angela
Thank you for such an EXCELLENT review and feedback!
We are truly excited to hear your stay was above expectations. Here at Motto, we take huge pride in delivering comfortable and refreshing stays across the board, and so we are extremely pleased to hear we touched every detail for you!
Please let us know when your back in town so we can formally welcome you back in!
