Very comfortable and well appointed. Staff was so friendly. The room is compact but had everything I needed. The only con is that I could hear the family in the room next to me clear as day. I don’t like to hear through the walls. Luckily they were not throwing any wild parties or up super early.
annch740,
Thank you for your positive feedback about our team and your recent stay at our hotel. It fills us with pride and motivates us to continue delivering exceptional service to our valued guests. I can assure you that we will make sure to pass along your message to our team. It's important to us that they know the positive impact their service had on your overall stay. Please accept our deepest apologies for the lack of a soundproofing environment. Rest assured that we have taken measures to ensure that this occurrence does not repeat itself in the future. We look forward to the opportunity to host you again at our hotel and share the true essence of Motto with you in the near future.
My boyfriend and I stayed at the Hilton Motto for my birthday visit to NYC. I work in travel and wanted to try this property after it opened last year. I had written to the hotel advising it that it was my birthday to see if anything special could be done to our stay. This hadn’t been communicated so made the reception team aware…worth a shot! I have seen balloons in peoples rooms and cards etc but this hadn’t been done for us.
The hotel is such a prime location in Times Square and is next to the Hilton Hampton. We felt very safe and really enjoyed our stay. The reception team were lovely, there is a nice lounge area as you enter the hotel and the lifts are very safe. Sally is an absolute asset to the hotel - when we checked in, we saw our room and I had requested a high room with a view of Times Square which we hadn’t been allocated, so Sally offered to show us a few different rooms to which we ended up moving and had a very pleasurable stay.
Sally was also very helpful with recommendations on bars and restaurants - we had done our research but wanted a local opinion on what was good/not so good to visit. She was so lovely and made our stay even better. We also get $10 a day to spend on food and drinks - I’m not sure if this was because were HH members, but it was a nice personal touch and helped with our expenses for breakfast as NYC is very expensive and we were on a room only rate.
One thing I will say, this hotel is perfect for a city traveller. The rooms are quite small but this is normal for this type of city. We went off for the day and would come back around 4/5ish to freshen up for the evening, enjoying the room and Netflix available via the TV before going out again. There isn’t a separate bathroom, it’s separated by a sliding door. Each room has a connecting door should you be staying with others which I personally didn’t like as it didn’t feel completely secure and private (obviously next door couldn’t just walk in) but I was surprised every room had this functionality as we had asked to move to one a room without this - something to be aware of.
Overall, we really enjoyed our stay and would return to this property. Sally was amazing and really helped make our stay as special as it could be..
Dear, Megan
Thank you for taking the time out to let us know how we did and expressing your concerns. We took all your feedback and experience back to both our management and operations teams to continue working diligently in improving those features mentioned. We apologize for the lack of privacy as mentioned you faced as our compacted rooms are micro then most, however, pack the mightiest of punches in providing all needed features and amenities to get you re-energized and back into exploring the big apple! We will for sure inform Sally of how well she continues delivering S class service and will work harder in improving our daily operations here!
We hope to see you back soon! and thank you again for choosing us here at Motto by Hilton
I went to New York by myself and I was a little scared but when i got to Motto late at night at 2am I was welcome by Joel and Kareem. Omg I cant even explain how we all just became besties right away. Joel found out it was my birthday and did the unexpected. He surprised me with my room being decorated with birthday decorations. I felt so loved and felt like I wasn’t by myself in New York. Kareem is such a cool dude, he recommended me really good food spots and guided me through the other parts of NY. Thank you to Joel and Kareem for everything.
The rooms are very nice and clean as well
Dear, Bergnarlys
Wow! Thank you for such an Excellent review, we are excited to hear that your stay was up to par and hope to see you back again soon! We went ahead and made both Joel and Kareem aware of their dedication in providing such SUPERBV service!
Overall this was a great choice. Reasonably priced right near Times Square. You can’t beat the location. The rooms are small but that’s the point - they’re really very cleverly laid out and I was pretty impressed with the design. The service was EXCELLENT. Ricky and Anne were fantastic and super helpful. The bar downstairs was great and we got $10 credit per day for food and drinks which was great. The only thing I took a star off for is it just seemed pretty dirty. It’s a very busy hotel and it seemed pretty full - housekeeping appeared to be all over the place working so no fault of theirs, but it’s just probably hard to keep up. For a new hotel November, it just seemed dingier than I’d expect it be. The room was spotless though and I’d definitely stay here again. Good bargain for the location!
Dear, Laura
WOW! this is AWESOME!
Thank you for sharing your feedback and experience with us, we are excited to hear that your stay overall was EXCELLENT and that both Ricky and Anne were able to continue delivering such SUPERBV service!
Please travel safe and visit us again soon!
Great hotel! Great location! Great Staff! This was my best hotel choice of my life. The room was decorated so effectively. The trip was to discover and enjoy NYC and I could reach all the places so easily. No doubt that I will stay in Motto Times Sq during my next trip. Higly recommended, you will never regret ro stay there.
Good Day, Mehparet!
WOW! Thank you for such an EXCELLENT review! We are extremely happy to hear your stay was up to par and hope to see you again very soon!
