Everything here is perfect. Makes you feel at peace when you wake up in the morning near the battery Park city Rocco across the street and the water is there with the most beautiful views and walkways. Filtered water system in room with many glasses to choose from along with a separate living room for guest, which is pure comfort
Dear Ms. Andrea,
Thank you for taking the time to rate our hotel. From our prime location to our wonderful amenities, we are so happy to know that you enjoyed everything about your visit. We hope to welcome you back the next time you visit New York.
There is a lot going for this hotel, which I stayed at based upon a Head for Points recommendation.
It is an all suite hotel. I had a lovely room with a walk in shower, good amenities, comfortable bed. The location is fantastic. In the summer, you can sit by the Hudson, watching the world go by or head over to the Mall or onto the Metro.
The hotel is also clean, the lobby area is spacious and airy. The concierge staff are lovely to chat to.
There was however, room for improvement.
1. The lobby is by some escalators, I am not sure what the role of the staff by the door is, but I was never offered help with my bags or in getting a taxi.
2. The food in the restaurant is ok, but not great, but the pricing is high and therefore you expect something in return. This relates to both breakfast and dinner, with the menu being quite limited. Even though I had a loyalty room credit of $25 dollars per day, this was no where near sufficient to get breakfast.
3. There is a water filter in the room, which is a great idea and is really good for getting drinking water, but why can't it produce chilled water? That isn't a particularly difficult technological step, many machines can do this with ease. My fridge was locked and there was nowhere else to chill water.
4. As I was undressing to take a shower, and had my privacy button on, a member of staff knocked on the door and asked to change the locking mechanism. I explained that I was trying to take a shower and had to persist quite firmly in order to be able to take my shower in peace ( I only had limited time left in the room and was heading to the airport). Surely, my privacy light being on was a good reason not to be disturbed and that my needs as a guest in a room I had paid for outweighed their maintenance schedule?
Thank you for taking the time to write a review. We are happy you were impressed with our suites, and we trust you rested well after your adventures in the city. It also gladdens us that you enjoyed friendly interactions with our team. Your feedback on where we have room for improvement is gratefully received and we assure you that our team will reflect. We hope to improve upon your experience next time with a five-star stay.
This is our new favorite hotel in Manhattan. The location in Battery Park is beautiful and it feels like an oasis in the city. The staff were amazing - kind, attentive and always aiming to please. Shout outs to James and Lori at the front desk. Being Hilton Diamond members, we were upgraded to a room with a view of the Hudson River. The amenities were wonderful, too. Honestly, this is one of those rare stays where we weren’t looking forward to going home.
We’ve stayed at the Conrad midtown, which was also wonderful. But the Conrad Downtown is unique and less frenzied. Really incredible and close to mass transit for an easy ride uptown. You can even take the ferry to 39th street for $4!
Don’t think twice. Stay here. 😊
Dear Ms. Lisa,
Thank you for taking the time to rate our hotel. At Conrad New York Downtown, we strive to go above and beyond for our guests, and we are thrilled you were able to explore our fantastic location and that our team members made an incredible impression on you. James and Lori will be delighted to hear that they ensured your stay was one to remember. We appreciate your loyalty as Hilton Diamond members, and we hope to welcome you back the next time you visit New York.
A BIG thank you to Miles for helping me with billing after being sent on a merry go round for an hour! As always, Conrad Downtown New York was family-friendly, clean, and amazing. Highly recommend staying here on your next visit to Manhattan.
Thank you for taking the time to rate our hotel. From our clean accommodations to our team's amazing service, we are so happy to know that you enjoyed nearly everything about your time with us. Your compliments will be passed along to Miles. We hope to welcome you back the next time you visit New York.
This was our 1st time as a Diamond Member & we were celebrating our 48th Anniversary. We were upgraded to a beautiful King Suite w view of the Hudson River & surprised w a delivery of chocolate covered strawberries & 2 bottles of Perrier water! The card was sweetly written by Stephanie, Katie & Team! We felt so special & will definitely come back - thank you Conrad Hilton!
Dear Ms. Arlene,
Thank you for taking the time to rate our hotel. We are delighted that you chose Conrad New York Downtown to host you for your 48th anniversary! It is terrific that you had an exceptional stay, and we are thrilled that Stephanie, Katie, and the rest of the team helped ensure it was one to remember. We hope to welcome you back the next time you visit New York.
