There is a lot going for this hotel, which I stayed at based upon a Head for Points recommendation.

It is an all suite hotel. I had a lovely room with a walk in shower, good amenities, comfortable bed. The location is fantastic. In the summer, you can sit by the Hudson, watching the world go by or head over to the Mall or onto the Metro.

The hotel is also clean, the lobby area is spacious and airy. The concierge staff are lovely to chat to.

There was however, room for improvement.

1. The lobby is by some escalators, I am not sure what the role of the staff by the door is, but I was never offered help with my bags or in getting a taxi.

2. The food in the restaurant is ok, but not great, but the pricing is high and therefore you expect something in return. This relates to both breakfast and dinner, with the menu being quite limited. Even though I had a loyalty room credit of $25 dollars per day, this was no where near sufficient to get breakfast.

3. There is a water filter in the room, which is a great idea and is really good for getting drinking water, but why can't it produce chilled water? That isn't a particularly difficult technological step, many machines can do this with ease. My fridge was locked and there was nowhere else to chill water.

4. As I was undressing to take a shower, and had my privacy button on, a member of staff knocked on the door and asked to change the locking mechanism. I explained that I was trying to take a shower and had to persist quite firmly in order to be able to take my shower in peace ( I only had limited time left in the room and was heading to the airport). Surely, my privacy light being on was a good reason not to be disturbed and that my needs as a guest in a room I had paid for outweighed their maintenance schedule?