A BIG thank you to Miles for helping me with billing after being sent on a merry go round for an hour! As always, Conrad Downtown New York was family-friendly, clean, and amazing. Highly recommend staying here on your next visit to Manhattan.
Thank you for taking the time to rate our hotel. From our clean accommodations to our team's amazing service, we are so happy to know that you enjoyed nearly everything about your time with us. Your compliments will be passed along to Miles. We hope to welcome you back the next time you visit New York.
This was our 1st time as a Diamond Member & we were celebrating our 48th Anniversary. We were upgraded to a beautiful King Suite w view of the Hudson River & surprised w a delivery of chocolate covered strawberries & 2 bottles of Perrier water! The card was sweetly written by Stephanie, Katie & Team! We felt so special & will definitely come back - thank you Conrad Hilton!
Dear Ms. Arlene,
Thank you for taking the time to rate our hotel. We are delighted that you chose Conrad New York Downtown to host you for your 48th anniversary! It is terrific that you had an exceptional stay, and we are thrilled that Stephanie, Katie, and the rest of the team helped ensure it was one to remember. We hope to welcome you back the next time you visit New York.
Really great staff - from the front desk to the restaurants, I really appreciated everyone. The food was great. Cool lounge. Great location.
I had to change rooms 2x - once was because the blinds were closed and wouldn't open. We would have to be in the dark if we stayed there.
My review is really based on the room design and how impractical it was. So there are 2 choices of rooms - regular or accessible. Regular is just that - no grab bars in the shower, nothing. So when you're traveling with an ambulatory elderly person, you have to think about safety. The only alternative was accessible which literally was designed for wheelchairs. The room itself, bed comfort, etc great. But what's the point of having an accessible bathroom when there is water everywhere and a total fall hazard? I recommend that the management actually stay in one of these rooms and realize how impractical it is. There is no way to shower without holding the detachable water spray. It was an unpleasant experience to say the least. Perhaps add some grab bars to your normal rooms instead of the roll in shower as the only option.
Thank you for taking the time to rate our hotel. We are so happy to know that our friendly team members left a positive impression on you. That being said, we are sorry to hear about any issues with the accommodations during your visit. Please know that the safety and comfort of our guests are our top priorities. Your feedback regarding this matter is gratefully received and will be kept in mind for the future. Should you wish to discuss any aspect of your visit further, please do not hesitate to reach out to us offline. We hope to improve upon your experience next time with a five-star stay.
Excellent new hotel with spacious clean rooms and great shower. Staff was very friendly everywhere in the hotel. restaurant and coffee shop very good as well. Rooftop bar is great with phenomenal views. Location is near 9/11 memorial and museum which is a must visit in NYC. Brooklyn bridge is in walking distance as is the subway. Took the water taxi to midtown one day as well. One of the best hotels I have stayed in. There are a lot of shops and restaurants nearby.
Dear Mr. Pete,
We appreciate you taking the time to write a review. It is wonderful to see that you enjoyed so much of what our city has to offer and that our location was the perfect base for your visit. Your compliments on our hospitality are sure to brighten the day of our team, and we look forward to sharing it with them. Thank you for allowing us to host you recently, and we hope to welcome you back the next time you visit New York.
Always a great stay at this hotel. Love the space, love the rooms. Atrio restaurant is always good - especially for breakfast. Great staff who are always willing to help out. All the rooms are suites - with great sitting areas and wonderful bathrooms. Pro-tip - weekends here are great - nice and quiet.
Thank you for taking the time to write a review. It was such a pleasure having you as our guest at Conrad New York Downtown and we appreciate your kind words about our friendly team, spacious accommodations, and sensational food at ATRIO Wine Bar & Restaurant. We hope to welcome you back the next time you visit New York.
