We were charged circa $700 per night for a so called deluxe suite.
To say we were underwhelmed by the suite would be an understatement.
Room service here is simply dreadful.
We were so hungry after a long flight and looked forward to a nice meal in our “suite” and just to be able to relax—the food sent to us was first of all the wrong order then when they finally did get it right it was simply inedible.
Service we found was not to a 5 star level.
Dear Ms. Pauline,
Thank you for taking the time to rate our hotel. We're sorry for any inconvenience you experienced during your stay. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of hospitality going forward and that any opportunity to enhance our food offerings is seized. It was a pleasure having you here, and we hope to improve upon your experience next time with a five-star stay.
Our trip to New York had been in the planning for almost 12 months and our stay at the Conrad had been booked since the end of 2023, so we had spent the first half of 2024 with equal amounts of excitement and trepidation about whether we had made the right decision for our first time in Manhattan and given its vast array of hotels. Thankfully, soon after arriving, we realised that any anxiety was completely misplaced and we had definitely made the right decision.
The reception atrium is vast and impressive, so it raises the stature of the hotel from the time you enter, and it looks equally striking looking down from the 15th floor where our room was located.
We chose a king suite with a river view, which was well equipped, spacious, and very comfortable, and had a separate bedroom and lounge area, each of which can be screened off via sliding doors. The bathroom is also arranged across two rooms with a WC and vanity unit in one and shower in the other.
The hotel is in a fantastic location, with good transport links providing easy and convenient access to the various attractions and the hustle and bustle of NYC, but is in a quieter location than many uptown hotels and being so close to the Hudson allows pleasant and relaxing walks or the opportunity to just to sit and watch the ebb and flow along the river.
Whilst the general area is quieter than other districts there are plenty of restaurants nearby as is the Brookfield Place mall, so there is plenty of choice when looking for somewhere to eat or flex the credit card and undergo some retail therapy. That said on a few evenings after long days walking around the sights of Manhattan, we chose to eat in the hotel's Atrio restaurant and had cocktails at the rooftop Loopy Doopy bar, where the food and drinks were excellent.
We hope to have the chance to return to the Conrad at some point in the future, but until then, we would highly recommend to anyone looking for a fabulous stay in New York.
Dear Parkrunner71,
Thank you for taking the time to share your thoughts with us. We are honored to have earned a perfect rating thanks to our wonderful views, accommodations, and convenient location in the heart of New York City. The city is a busy place, and we are glad that we could offer you a relaxing stay. The best compliment is your recommending us to other guests. We hope to welcome you back the next time you visit New York.
The staff at the hotel made the stay amazing. Stephanie at the concierge desk was the best. Not only did she wrap my niece's gifts that my daughters bought, she gave my kids crayons and stickers to decorate and make cards. Just an awesome experience.
Dear Mr. Gabe,
Thank you for taking the time to write a review. It was our pleasure to provide you with outstanding service, and we are happy to hear Stephanie went above and beyond to make your stay memorable! Your kind compliments will surely be passed on to her. We look forward to welcoming you back to our hotel soon.
Terrific stay. If you want to hit essentially midtown and below, this is perfect. Easy to get in and out of the city from here, walk to Tribeca or for most people Soho. Nice rooms, amenities. Real bonus is the staff, unbelievably nice. Miles the manager goes above and beyond, true professional.
Dear Mr. Ross,
Thank you for taking the time to rate our hotel. From our prime location to our amazing accommodations, we are so happy to know that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.
Room had a living area and a bedroom, separated by a restroom area. This makes it MUCH larger than most rooms in Manhattan. On top of that, everything was clean, comfortable, and in great shape. Hotel restaurant had very good food. Location had plenty nearby, and easy access to subway, without the hassle of crowds closer to Times Square. Having the Hudson River Parkway across the street was a major benefit. Great stay.
Thank you for taking the time to rate our hotel. From our spacious suites to our prime location, we are delighted that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.
