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Parkrunner71

So glad we chose the Conrad for our first visit to New York.

5.0 of 5 bubblesReviewed 2 Jul 2024via mobile
Our trip to New York had been in the planning for almost 12 months and our stay at the Conrad had been booked since the end of 2023, so we had spent the first half of 2024 with equal amounts of excitement and trepidation about whether we had made the right decision for our first time in Manhattan and given its vast array of hotels. Thankfully, soon after arriving, we realised that any anxiety was completely misplaced and we had definitely made the right decision.
The reception atrium is vast and impressive, so it raises the stature of the hotel from the time you enter, and it looks equally striking looking down from the 15th floor where our room was located.
We chose a king suite with a river view, which was well equipped, spacious, and very comfortable, and had a separate bedroom and lounge area, each of which can be screened off via sliding doors. The bathroom is also arranged across two rooms with a WC and vanity unit in one and shower in the other.
The hotel is in a fantastic location, with good transport links providing easy and convenient access to the various attractions and the hustle and bustle of NYC, but is in a quieter location than many uptown hotels and being so close to the Hudson allows pleasant and relaxing walks or the opportunity to just to sit and watch the ebb and flow along the river.
Whilst the general area is quieter than other districts there are plenty of restaurants nearby as is the Brookfield Place mall, so there is plenty of choice when looking for somewhere to eat or flex the credit card and undergo some retail therapy. That said on a few evenings after long days walking around the sights of Manhattan, we chose to eat in the hotel's Atrio restaurant and had cocktails at the rooftop Loopy Doopy bar, where the food and drinks were excellent.
We hope to have the chance to return to the Conrad at some point in the future, but until then, we would highly recommend to anyone looking for a fabulous stay in New York.
Date of stay: June 2024
Trip type: Travelled as a couple
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General Manager, General Manager at Conrad New York Downtown, responded to this review
Responded 3 Jul 2024
Dear Parkrunner71,
Thank you for taking the time to share your thoughts with us. We are honored to have earned a perfect rating thanks to our wonderful views, accommodations, and convenient location in the heart of New York City. The city is a busy place, and we are glad that we could offer you a relaxing stay. The best compliment is your recommending us to other guests. We hope to welcome you back the next time you visit New York.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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23 - 28 of 4,750 reviews
Reviewed 30 June 2024

The staff at the hotel made the stay amazing. Stephanie at the concierge desk was the best. Not only did she wrap my niece's gifts that my daughters bought, she gave my kids crayons and stickers to decorate and make cards. Just an awesome experience.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gabe R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 1 July 2024

Dear Mr. Gabe,
Thank you for taking the time to write a review. It was our pleasure to provide you with outstanding service, and we are happy to hear Stephanie went above and beyond to make your stay memorable! Your kind compliments will surely be passed on to her. We look forward to welcoming you back to our hotel soon.

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Reviewed 28 June 2024

Terrific stay. If you want to hit essentially midtown and below, this is perfect. Easy to get in and out of the city from here, walk to Tribeca or for most people Soho. Nice rooms, amenities. Real bonus is the staff, unbelievably nice. Miles the manager goes above and beyond, true professional.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Ross D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 29 June 2024

Dear Mr. Ross,
Thank you for taking the time to rate our hotel. From our prime location to our amazing accommodations, we are so happy to know that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.

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Reviewed 27 June 2024

Room had a living area and a bedroom, separated by a restroom area. This makes it MUCH larger than most rooms in Manhattan. On top of that, everything was clean, comfortable, and in great shape. Hotel restaurant had very good food. Location had plenty nearby, and easy access to subway, without the hassle of crowds closer to Times Square. Having the Hudson River Parkway across the street was a major benefit. Great stay.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank BayAreaTraveler2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 28 June 2024

Thank you for taking the time to rate our hotel. From our spacious suites to our prime location, we are delighted that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.

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Reviewed 25 June 2024

Excellent service is when the manager anticipates your needs without having to ask. I am not going to go into the details because hate long reviews but Miles Gomez, the front office manager came to the rescue when I had a small party arranged at the Loopy Doopy Rooftop bar and they closed temporarily due to a weather issue. He immediately accommodated us at the lobby bar and kept us happy until the rooftop reopened. I have stayed in luxury hotels throughout the world but I have never had such good service from a manager. Keep up the excellent work! Also the Loopy Doopy in the summer is a must for their Ice Pop and Prosecco cocktails.

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 233sabinad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 26 June 2024

Thank you for taking the time to write a review. We are delighted to hear that Miles went above and beyond to provide you with the best experience possible, and we will be sure to share your praise with him. Receiving recognition for Loopy Doopy Rooftop Bar and for our friendly staff is always appreciated. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel soon.

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Reviewed 25 June 2024

The staff here are extremely friendly and helpful. I felt very comfortable and welcome during my stay here and felt that my needs were addressed above and beyond. Next time I am in New York, I am sure to stay here again, and I would strongly recommend this hotel.

Date of stay: June 2024
Trip type: Travelled solo
Thank Courtney C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 26 June 2024

Dear Ms. Courtney,
Thank you for taking the time to write a review. We are delighted to hear that our dedicated team went above and beyond to provide you with the best experience possible, and we will be sure to share your praise with them. Receiving recognition for our comfortable accommodations and friendly staff is always appreciated. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel soon.

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