Excellent service is when the manager anticipates your needs without having to ask. I am not going to go into the details because hate long reviews but Miles Gomez, the front office manager came to the rescue when I had a small party arranged at the Loopy Doopy Rooftop bar and they closed temporarily due to a weather issue. He immediately accommodated us at the lobby bar and kept us happy until the rooftop reopened. I have stayed in luxury hotels throughout the world but I have never had such good service from a manager. Keep up the excellent work! Also the Loopy Doopy in the summer is a must for their Ice Pop and Prosecco cocktails.