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DelaT

Shout out to Manager

5.0 of 5 bubblesReviewed 24 Jun 2024
Excellent service is when the manager anticipates your needs without having to ask. I am not going to go into the details because hate long reviews but Miles Gomez, the front office manager came to the rescue when I had a small party arranged at the Loopy Doopy Rooftop bar and they closed temporarily due to a weather issue. He immediately accommodated us at the lobby bar and kept us happy until the rooftop reopened. I have stayed in luxury hotels throughout the world but I have never had such good service from a manager. Keep up the excellent work! Also the Loopy Doopy in the summer is a must for their Ice Pop and Prosecco cocktails.
Date of stay: June 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this review
Responded 25 Jun 2024
Thank you for taking the time to write a review. We are delighted to hear that Miles went above and beyond to provide you with the best experience possible, and we will be sure to share your praise with him. Receiving recognition for Loopy Doopy Rooftop Bar and for our friendly staff is always appreciated. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,750)
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3,445
903
231
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Traveller rating
3,445
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27 - 32 of 4,750 reviews
Reviewed 25 June 2024

The staff here are extremely friendly and helpful. I felt very comfortable and welcome during my stay here and felt that my needs were addressed above and beyond. Next time I am in New York, I am sure to stay here again, and I would strongly recommend this hotel.

Date of stay: June 2024
Trip type: Travelled solo
Thank Courtney C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 26 June 2024

Dear Ms. Courtney,
Thank you for taking the time to write a review. We are delighted to hear that our dedicated team went above and beyond to provide you with the best experience possible, and we will be sure to share your praise with them. Receiving recognition for our comfortable accommodations and friendly staff is always appreciated. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2024

Best experience ever! Beautiful room, hotel, gym and breakfast! Excellent location! Milles and Ruby did an excellent job with arranging our breakfast in time for an early morning flight! So much excellent care and service! Stunning views! Great water filtration and showers!

Date of stay: June 2024
Trip type: Travelled with family
Thank Nivedita J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 25 June 2024

Dear Ms. Nivedita,
Thank you for taking the time to rate our hotel. From our prime location to our incredible team members, we are so happy to know that you enjoyed everything about your time with us. We hope to welcome you back the next time you visit New York.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2024

This was my first time in NYC and I was celebrating my birthday. I have no words to express my gratitude to the Amazing staff from Conrad NYC Downtown, Specially Ritchie. It turn out to be the best vacation I have had so far... Great Hotel with great service.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angel J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 17 June 2024

Dear Angel,
Thank you for taking the time to write a review. It is truly an honor that you chose us for your accommodations for your birthday celebration and first trip to NYC. This is a memorable experience, and we are delighted to have been a part of it. Thank you for highlighting our team, especially Ritchie, and we will share your kind words with the entire team. Thank you again, and we hope to welcome you back the next time you visit New York.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2024 via mobile

This hotel is a gem in NYC. Great location, perhaps the best in today’s compared to Midtown hotels, where is very dirty. New property, well maintained, beds very comfortable and soft and hard enough to please everyone and inside atrium is very nice. Loved the all suite rooms, mine was a Corner Suite which highly recommended. Hilton did a great job with this Conrad property. Keep it up !

Room tip: Great beds, suites and location. Quiet.
Date of stay: June 2024
Trip type: Travelled with family
Thank josek36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 14 June 2024

Dear Mr. Jose,
Thank you for taking the time to write a review. We are pleased to hear you enjoyed everything about your time with us at Conrad New York Downtown! Your kind compliments about our comfortable beds and beautiful Corner Suite room are much appreciated. We look forward to welcoming you back to our hotel soon.

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Reviewed 12 June 2024

The Conrad is my new favorite hotel in NYC. Previously, it was the Michelangelo. Some rooms have great views of the Hudson River, and the running trails are excellent. The rooms are very comfortable; the rain forest shower excellent. We had a suite which was extra nice. Service at the hotel is excellent; the gym could use another rowing machine and some ab wheels; but overall could not be happier with our stay. The subway is very close and very convenient.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank travelsonitsstomach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Conrad New York Downtown, responded to this reviewResponded 12 June 2024

Thank you for taking the time to rate our hotel. From our comfortable suites to the amazing service from our team, we are delighted that you enjoyed everything about your time with us. It was a pleasure having you here at Conrad New York Downtown, and we hope to welcome you back the next time you visit New York.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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