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BateyBoy
Cardiff

Room was too hot

Review of Hotel Mulberry
2.0 of 5 bubblesReviewed 27 May 2024via mobile
The location in Chinatown, a couple of blocks from Little Italy, is great, within easy walking distance of numerous nice, varied restaurants, bars and attractions.
The room was clean and the mattress and pillows comfortable (Deluxe King with City View - we could see One World). The staff are pleasant and helpful, and they offer transfer to JFK airport for $72 cash, including tip (payable in advance), which is good value. 24 hrs notice is required. It was a nice vehicle and the driver was early (we booked for 5.45am).
The only downside, and it's a major one, was the room temperature. The air conditioning in the room is controlled by the hotel, not the guests. If you want them to change it you can ask. We were there 3 nights. Didn't get much sleep on the first night because the room temperature was set at 70 Fahrenheit and there was a sheet and a heavy duvet on the bed. It was either too cold or too hot.
We asked for a lighter duvet but they didn't have any. I asked for the temperature to be turned down the next day but when we went to bed it was set at 72 Fahrenheit.
We slept under sheets for the next 2 nights but weren't particularly comfortable.
If a hotel can't provide the conditions for a good night's sleep then it's failed.
It's simple. Allow guests to control the temperature in their room. Give them a sheet, a light duvet and further bedding they can use if they're cold.
Date of stay: May 2024
Trip type: Travelled as a couple
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Reviewed 23 March 2024

Hotel Mulberry has been our favorite hotel in Chinatown for many years. Aesthetically, it's pleasing. No doubt about it, the hotel is very nice looking from the moment you walk in the front door. The location is GREAT and you're within a decent walking distance to lots of dining, shopping, and just being outside and soaking up the busy city. Little Italy is only a couple minutes of a walk away, too. The staff is always kind and helpful and the rooms are clean. Considering other places we've stayed in Chinatown, the rooms and bathrooms are as spacious and quaint as should be expected. The hotel has changed, a bit, since we last stayed in 2019 (right before things started getting funky due to the Covid pandemic). In my opinion, the prices are high, but I (the wife/mom) thought that before.

Positive changes I've noticed:
1. Upgrades to the rooms and bathrooms.
2. Though most of the staff is completely different, everyone still seems super nice.
3. Also, the front door of the hotel has an added badge access for nighttime security. The badge to open the door at night is not the same as the Hotel Mulberry room key, so if you drop your key outside or lose it, you don't have to be concerned about too much.
4. Overall, the hotel always feels pretty safe on the immediate outside and inside.

Other changes that I am not super fond of:
1. The hotel used to give a free breakfast voucher for the (now closed down) Mama Eatery a couple doors down. There is nothing in place to replace that nice perk for early risers.
*They also used to offer a coupon or deal for a small % off if you booked early or for more than a certain number of days. I don't see any offers of any kind, now.

2. There is NO COFFEE or TEA in the rooms. It's no longer offered! I've never stayed at a hotel in the history of modern hotels - or even motels - that didn't offer at least a packet of coffee and a mini coffee maker. Previously (again, my last stay was right before Covid), there were packets of instant coffee and a couple of tea bags in the rooms and an electric hot water kettle. Now, no coffee or tea. But, there is still a hot water kettle with a fancier pour spout. This is frustrating because I did not notice 24-hour coffee availability in the lobby, though is is there in the mornings. This is probably the single change that bothers me the most. A hotel room with no option to prepare a single cup of coffee in. (Guess what I'm bringing with me when I come back?)

3. There are NO MICROWAVES in the hotel room! There used to be. So, my main issue with this is that when we book the Family Room (which is gorgeous and relatively spacious), it has a full size refrigerator/freezer, a little stovetop, a sink, dishes, silverware, etc...(along with the hot water kettle that has no coffee or tea to go with it). Microwave popcorn? Forget about it. Warm danish? Only if somewhere else warms it for you. It's not a showstopper for us staying there, but it's something I think they should have.

So, having said all of that, the pros still outweigh the cons of staying here, for me and my family. We love Chinatown. This hotel feels safe, has friendly and approachable staff, but crummy amenities. It's still the best of what is offered, in the way of a nice enough place to stay in Chinatown and I do recommend it!

P.S. I'll add more photos from our next stay, which is coming up soon. :-)

Room tip: During my 2/2024 stay, there were no coffee makers or microwaves in the rooms.
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank TamaraJones
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2024 via mobile

Clean, helpful staff, great hotel. Would stay again.
Loved its location. Slap bang in Chinatown, a short walk, there’s little Italy. Lots to see and do. Dumpling shops, noodles, pasta, bakeries, the food choice is amazing. Loved the difference between midtown and Chinatown. More cultural, really interesting places to explore

Room tip: Be up and out early
Date of stay: April 2023
Trip type: Travelled as a couple
Thank I9138IRangelaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2023

They had the air conditioners off on the whole hotel assuming its cold. I was sweating all night. Horrible experience and the staff was not very helpful when i asked about it. The room has to be the the smallest hotel room i have ever stayed too.

Room tip: dont come in christmas.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Francisco F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2023 via mobile

Great price for Manhattan without giving up too much on quality. On the edge of Chinatown and a couple blocks from Little Italy, there are tons of shops, stores, and restaurants nearby. The staff is great. The room PH1 is top floor facing the park and WTC. Great views! The room is huge but bathroom is ave/small Outdated shower. g
Great shower head and hot water. The PH room could use a sofa to fill up the space. Canal St metro stop is an easy 6-9 minute walk depending on which lines you need to go on. Definitely would stay again

Date of stay: November 2023
Trip type: Travelled as a couple
Thank atlbeme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 October 2023 via mobile

The hotel staff were friendly and welcoming.

Very clean and spacious room. The bathroom and shower were clean and spacious. Our room even had a balcony!

Great price without the frills
Free Wi-Fi  and coffee in room/lobby.

FYI...its the Camelot castle rising from a sketchy Forrest (neighborhood)

Room tip: 9 minute walk to subway. A little sketchy walk through chinatown.
Date of stay: October 2023
Trip type: Travelled with friends
Thank AllegroLounge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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