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lmg643

Amazing Penthouse Rooms

Review of ModernHaus SoHo
5.0 of 5 bubblesReviewed 4 weeks ago
I booked this last minute for a premium room, fortunately received an upgrade to the penthouse. Have to say, this was one of the most ridiculously crazy hotel rooms I've ever seen. Had I known, I would have organized a party. The penthouse had a powder room, dining room, living room, full 2 person master bath and a separate bedroom. Electric shades, Bluetooth speaker, two TVs. Crazy, like a multi-million dollar apartment.

Location is great - right on the edge of Soho, walk out your door and everything is there.

I'm giving the review 5 stars just because the room was so insane, but it was also a little worn and in need of maintenance (1601). Nitpicks for this price range:
* The gigantic soaker bathtub does not seal correctly, so water drains after a few minutes.
* The AC is super noisy, to the point that I just turned it off.
* The automated blinds are a cool touch but they are actually a multi-step process that takes like 5 minutes to open and close. Controls for lights in bedroom are too far away to do from bed - kind of a buzz kill to get up to open/close.
* There's some wifi audio system in the room but instructions are super complicated so I just gave up. In the age of sonos, almost a joke.

Maybe there's an easier way to manage all these systems but it wasn't obvious to me at all and I'm pretty technical.

The rooftop bar, Jimmy's, is pretty cool - amazing view, has a pool, etc. Def a good hangout. Bar staff is awesome and super friendly, made great drinks. For a real new yorker, it's not really a place you would go - full of tourists on their phones etc, not a "scene" but the space is amazing. They supposedly charge a cover to get up there but can't see how they would justify it. Still had a few drinks. The restaurant downstairs also looks really nice but wound up eating outside the hotel.

Room service was decent. I ordered an omlette and they wound up bringing two and charging for both. Cost was covered by the room so I don't really care, but kind of weird (I still ate both).
Date of stay: October 2024
Trip type: Travelled solo
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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A H, Guest Services / Front Office at ModernHaus SoHo, responded to this review
Responded 4 weeks ago
Hello Img643,

It was our pleasure to ensure you experienced ModernHaus to the max, enjoying our multi-room penthouse. We appreciate your high praise for this space, as well as your suggestions for upgrade or improvement, which we take to heart. Next time, we'll make sure one of our team members walks you through the many features of the room to ensure seamless enjoyment.

We're glad you stopped by Jimmy, utilizing your separate hotel-guest access to enjoy the views and drinks. We will also share your experience with our room service with our team. We are glad you discovered good eats outside our hotel as well, and we await the chance to welcome you back for another five-star stay!

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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4 - 9 of 2,460 reviews
Reviewed 4 weeks ago

Love the art all through the hotel! Great views, specially if you stay on a high floor (I was on 16 flr)

The simple luxury and the great staff service make it a great option in Soho. You normally don't get both! Will definitely be back my next time in NYC

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ant P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A H, Guest Services / Front Office at ModernHaus SoHo, responded to this reviewResponded 4 weeks ago

Hello Ant,

We appreciate your heartfelt endorsement! We're glad you discovered our unique brand of elevated yet unfussy luxury in SoHo, and we can't wait to welcome you back for your next visit. We'll ensure another high-floor room from which to enjoy our views!

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Overpriced for the offering but a nice hotel if they had value for money. They closed the pool and roof decks for the season but kept the prices as high as during the peak season. They should not of closed the pool and outside decks when the temperature was well over 70 F.
In room AC was very noisy and blows directly and intermittently on the bed (room 1202) so that it was not easy to sleep with AC on.
One of two treadmills in the fitness center was broken.
So overall just an average sort of hotel with high prices - thus the mismatch.

Date of stay: October 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank TravellerPoland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A H, Guest Services / Front Office at ModernHaus SoHo, responded to this reviewResponded 4 weeks ago

Hello TravellerPoland,

Thank you for sharing your valued feedback with us. While we are glad you enjoyed some aspects of your stay with us, we share your disappointment that you did not feel the full value of your visit. We take your feedback to heart, and you are correct to expect a fully functioning fitness center and a comfortable room.

As you noted, our rooftop pool is seasonal, but we hope you still joined us on our rooftop at Jimmy to take in the views, and that you discovered the many other tucked-away places to relax and unwind here at ModernHaus during the cooler seasons.

We hope we can welcome you back one day to showcase our full value.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2024

One of the best hotels in NYC. Besides the great views and lovely rooftop, the staff was amazing. Vincent help us with our bags and Caitlin with our check in and check out. Room was pretty big for NY standards. Will definitely be back the next time I'm in NYC. Pricy, but worth it!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Thony G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A H, Guest Services / Front Office at ModernHaus SoHo, responded to this reviewResponded 11 October 2024

Hello Thony,

It was such a pleasure to introduce you to our welcoming escape here in the city! We're glad you enjoyed our rooftop, and Vincent was happy to assist with your bags. Caitlin will learn of your high praise as well, and we can't wait to welcome you back to ModernHaus the next time NYC is on your travel itinerary.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2024

I traveled with my brother and stayed for a whole week. The staff was great! Kenny was a highlight of my stay! He recommended his go to at the coffee shop across the street, I order it every morning after that! Thanks. Housekeeping did a great job.

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carl M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A H, Guest Services / Front Office at ModernHaus SoHo, responded to this reviewResponded 11 October 2024

Hello Carl,

Thank you so much for joining us for a week-long stay. It was our pleasure to ensure you and your brother both felt at home with us, and we know Kenny will be happy to hear that his recommendation hit the mark! We will also share your compliments with our housekeeping crew, and we hope to see you both again one day.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2024

Great staff. Very helpful and friendly. Kristy at the front desk was extremely pleasant and very knowledgeable about the surrounding area, where to eat, etc. Would definitely recommend this hotel for anyone looking for a comfortable environment as well as business trips.

Room tip: Treat staff as you would like to be treated by anyone, kindness goes a long way.
Date of stay: September 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Joe C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A H, Guest Services / Front Office at ModernHaus SoHo, responded to this reviewResponded 8 October 2024

Hello Joe,

Thank you for sharing your glowing review with us! Kristy will be happy to know her friendly welcome set the tone for your stay, and she is always happy to share her knowledge of the city with our guests.

Thank you for recommending our modern escape to others, and we hope to see you again upon your next trip to NYC, whether for business or pleasure.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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