Name: Good but charged through the nose!
Item: ModernHaus SoHo
Rating: 4
Author: Jonny313

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Minara E

Dublin, California

4

Reviewed 8 July 2024

Customer Service Matters

The unfriendly staff towards BIPOC guests is unmatched. It’s sad because the staff who were rude were BIPOC themselves. Think not opening doors, or greeting as you check in or walk out. Not even telling you where the elevator is! Please tell your check in host to work on his customer service.

The elevator is not air conditioned and in the summer, this is highly uncomfortable given the supposed luxury vibe the hotel is supposed to have. The room was nice enough though and the lobby was very beautiful. Jack’s lounge also had a great matcha. The Le Labo toiletries were a lovely touch.

Date of stay: July 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello Minara,

While we are glad you enjoyed our modern tribute to Bauhaus design in our lobby and took advantage of our Le Labo toiletries, we agree with you that service at ModernHaus should be impeccable. We will address your concerns with our team members, as we value every guest to pass through our doors. We hope we can make this up to you one day.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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Odyssey619881

Rockville, Maryland

3

Reviewed 6 July 2024

Great Stay!!

Everything was good. I really don't have any complaints!! From the moment I checked in to the moment I checked out, everything met my expectations. The pool/rooftop is really nice as well. I highly recommend staying here! :).

Also has a solid view!

Date of stay: July 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello Odyssey,

We certainly love hearing you didn't have any complaints during your stay with us in SoHo! Thank you for embracing our luxury canvas, fusing art and craftsmanship. We are delighted you took advantage of our endless views from the rooftop pool, and we can't wait to see you again one day.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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Nicole M

1

Reviewed 27 June 2024

Interesting and Ali at pool awesome

Overall interesting experience. Was quiet so could sleep well. Two growth areas are 1) I had asked the concierges for slippers twice and never got them. 2) Not a lot of space for belongings and clothes. Now for a highlight: An outstanding employee is Ali at the rooftop pool—excellent! Very welcoming and hospitable.

Date of stay: June 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello Nicole,

Thank you for taking the time to share your helpful review with us. We are delighted you found plenty of time to spend at our rooftop pool, and will pass along your kind words for Ali.

We apologize that your slipper request fell through the cracks, and we have noted your need for more storage space in your room.

We look forward to seeing you again one day to win your heart in full.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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jrzaf

Brooklyn, New York

1328

Reviewed 22 June 2024

Love everything about Modernhaus

I regularly hosted a morning sound meditation at the roof of Modernhaus this month. I love this place because the Jimmy Rooftop bar has been one of my favorite gems in NYC and I was excited for the opportunity to use the pool deck for my events. The hotel is lovely, but one of the highlights was meeting Ali Noble - a lifeguard at the rooftop pool. She was not only helpful to me, but so courteous and attentive to the guests I found it inspiring. She made the experiences I had on that deck exponentially better and I can confidently say she made the roof feel like an oasis for guests too. The hotel itself has so many beautiful features including Jumpin’Jacks which i highly recommend for breakfast. The front desk and bell staff were also really fantastic. This is a great boutique hotel tucked away in a very fun and lively neighborhood and a perfect option for either business or pleasure.

Room tip: Get to the pool early!

Date of stay: June 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello jrzaf,

What a pleasure to find your complimentary score and lovely review! It was wonderful to have you with us to conduct your sound meditations on our beautiful rooftop, and we're glad Ali could assist to ensure the experience was memorable for all. We appreciate your compliments to the rest of our staff as well as our breakfast offerings at Jumpin Jacks, and we hope we can welcome you back to our modern oasis again soon.

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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Jon D

San Francisco, California

101

Reviewed 17 June 2024

Night in the city

The top deck pool is fantastic with wonderful views over the Hudson River at Sunset. It’s a lively spot for a drink. The food is wonderful in both of the restaurants. The views from the corner room are a treat to flopping you right in the middle of the city above Soho.

Date of stay: June 2024

Review collected in partnership with this hotel

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hello Jon,

Thank you for joining us for a night on the town! We love that you joined us on our rooftop to take in the views of the Hudson and skyline while enjoying the pool deck at Jimmy, and we're thrilled you joined us for dinner as well. It was our pleasure to ensure a room with a view, and we hope to welcome you back to SoHo soon!

Warm regards,
Kori Yoran, General Manager
kyoran@modernhaussoho.com

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Good but charged through the nose! - ModernHaus SoHo

Good but charged through the nose!

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