We were participating in the Five Boro Bike ride last weekend in NYC and wanted to stay in Soho. We were deciding between 2 hotels and our relatives recommended this one and boy are we glad we stayed here!! Beautiful modern hotel, gorgeous rooftop bar/ pool area, and comfortable rooms. But, the highlight was our experience with the staff. Everyone was terrific but, 2 women who work at reception - Caitlyn and Aly were shining stars!!! They upgraded our room to a higher floor, helped us with restaurants and navigating the subway and then when they heard about our bike tour they took customer service to the next level. We needed additional shower caps and latex gloves, due to the rainy cold forecast, and they had a packet ready with these goodies in our room the night before. And the next day, after being gone for over 8 hours, they had a beautiful fruit platter and sparkling water, delivered to our room with a lovely handwritten note of support. What an amazing treat!!! The hotel is truly a gem in the SoHo area. Everyone was warm and friendly. These two women did take customer service to the next level and made our stay one of the most memorable experiences. We look forward to our next time at ModernHaus!