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“Everything you’d expect ”

The National 9/11 Memorial & Museum
Ranked #3 of 1,141 things to do in New York City
Certificate of Excellence
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Attraction details
Fee: No
Recommended length of visit: 2-3 hours
Owner description: Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Reviewed 4 weeks ago via mobile

Check your bag and jacket in for free then make your way round this museum. You could easily spend a full day here. It is everything you think it will be: somber, educational, thought provoking and touching.

Date of experience: November 2018
Thank David9_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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583 - 587 of 85,693 reviews

Reviewed 4 weeks ago via mobile

We booked online just entrance for 10am. We arrived at 9.15 and was allowed entry no queue straight through security. Once we were inside we decided to upgrade to a guided tour our tour lady was wonderful. Very informative and friendly. The museum is a very emotional place and would recommend to all visiting the city.

Date of experience: November 2018
Thank JennyJ81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Good historical detail but some we found were not all that relevant such as children’s thank you cards to Firemen for instance.

It’s very crowded even in November so get ready for the queues!

I also think it’s too dark in some places as you can hardly see where you are going!

Date of experience: November 2018
1  Thank groovybaby1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Beautiful building and memorial to those who lost their lives. Be prepared to shed a few tears as the visit for us was sad and emotional.

Date of experience: November 2018
Thank josie0811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 weeks ago

I feel uneasy giving 5 stars to this memorial, but do so only because it is such an important place.

I was in two minds about visiting this museum. I didn't want to come here. It's not a place anyone should look forward to visiting. I first visited the name memorials outside, which itself is very moving. The names seem to never end and the worst part is this is only those they know perished, there could be others who were simply never known about. The museum is tasteful. It tells the story of not only the day, but the towers themselves and the legacy of the event in 2001. There is also a sensible section about the hijackers and their movements and motives. It will serve as a memorial to the thousands lost and as a way to educate those who did not witness the event. It is a harrowing place. Some of the items on displace are very personal. It seems almost unreal at times. You are walking in the very foundations of the twin towers, the beams that held them to the ground are visible as you walk around. You are walking in a place where thousands of lives were stolen. It is on a par with Auschwitz, not for the number of people lost, but certainly you are in a place where such tragic, world changing events happened and the artifacts on display are just as personal. Do not expect an easy visit. This isn't just a museum you can visit and learn, the things you see and hear in this place will stay with you long after you leave. You will be visiting a place where the other people around you will likely be visibly upset and very emotional too. It is not in any way enjoyable, but it is a very important place to see. It is very graphic.You could spend hours here to fully appreciate the work gone into preserving the memory of that day and it's aftermath. If the events of 9/11 are personal to you or you are very emotional then take someone with you for support, but if you do visit alone and find it all overwhelming then the excellent roaming staff are there to help out in any way they can. They are there to talk to you and help you digest what is on display.

The only things I didn't agree with were the entry fee, although I understand a large chunk of it goes to victims families. The gift shop, although also donating it's proceeds, feels completely out of place, as does the fact the venue can host events. These things, especially the last 2 should not have been included in my opinion.

Date of experience: November 2018
1  Thank Fish_LON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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