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Reviews (4,229)
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Reviewed 2 May 2018

What a fabulous time we had at Lotte New York Palace! It was a very special trip to New York with my family, made all the more special by the folks at Lotte. Fabulous rooms - spacious and so comfy. And the views - just amazing. The location was incredible - super easy to get to everything we needed to. Loved the little glass of bubbly as we got back in the evenings! Can't wait to get back to New York soon - will definitely come back to this hotel.

Room Tip: Beautiful views from the tower!
  • Stayed: April 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank felicitymc2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

Loved New York, the sights restaurants and majority of New Yorkers we came across were friendly and fun and can't wait to go again. But will not book this hotel again, Although location is brilliant and Hotel is beautiful, Doorman was welcoming and friendly, Staff at reception organised check in in short business like way, found reception on arrival cold and unfriendly and also on every occasion when we approached them for information etc.. etc. Room we booked was classed as Superior Room, this was not the case if this was Superior then I'm glad we didn't book Standard....the bathroom and shower was dated. We felt that as just tourists we didn't count, and saw an obviously different attitude to business company guests.
This hotel is set up for companies, charges ridiculous prices for wifi and room service,
This was a surprise trip from my husband after us recently retiring. We have stayed at many 4 and 5 star hotels and have also worked in the industry, this is by no means a 5 star. We will return to New York as we love the place and its people, but we will not stay or recommend staying here.

  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank bren s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

My wife and I chose the Lotte New York Palace for my daughter’s birthday celebration. The Lotte New York Palace is located in one of the very best area in New York, great for shopping, museums, wonderful restaurants, etc. Staff all friendly and helpful, but I must give a special shout out to Natsuko, a front office manager. We met her in a lobby, she was extremely nice and went out of her way for us. After we told her about my daughter’s birthday, she personally brought goodies for my daughter and even helped us to make dinner reservations at a great Italian restaurant! She made our trip very memorable. We would not hesitate to stay in this hotel again.

Stayed: April 2018, travelled with family
Thank HobbyTexas1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Thanks to the team at the Lotte New York Palace, we had a superb stay and have very special memories thanks to Bebhinn & the team. Amazing accommodation at the Tower with very comfortable beds, superbly appointed rooms. Super touches like water and bubbles in the evening on returning after a busy day in the city. Ani at the concierge was so helpful arranging our tours.The cocktails were a wonderful end to our evenings out. We look forward to our next trip. Thank You.

Stayed: April 2018, travelled with family
Thank Maggie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

When we first arrived reception was very very busy. We were greeted with champagne during our wait. Staff was super fast and in no time we were at desk. Taylor made sure our stay was fantastic! We were upgraded to a beautiful room with spectacular view of the city. All the staff went beyond my expectations. Location was perfect. Just blocks away from Rockefeller center. Across the street is St Patrick’s. Can not say enough wonderful things about this hotel and staff!

Stayed: May 2018, travelled with friends
Thank allisouthcarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nypalace, General Manager at Lotte New York Palace, responded to this reviewResponded 7 May 2018

Dear allisouthcarolina,
Thank you for taking the time to review the hotel. Being perfectly located in midtown, it is a perfect location to all the hot spots. We cannot wait to welcome you back to the hotel.

Regards,

Becky Hubbard
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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