Stayed at the Holiday Inn for five nights with a group of friends. We were overall very happy with the rooms, they were spacious as NYC hotels go. There was always clean towels for us everyday and anything we asked for we promptly received. There was great breakfast items as well as snacks throughout the day. The staff were very polite and we were very helpful with directions and advice. I would highly recommend this hotel.
Dear CaitlinbB1986AX,
Thank you for choosing Holiday Inn New York City-Wall Street and taking the time to share your experience. We're thrilled you enjoyed your stay with us and found the rooms spacious. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. It's lovely to learn that our breakfast contributed to one of your best hotel experiences. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.
Best Regards,
Waheeda Ashraf
General Manager
Got a nasty surprise when I arrived and was told I had to pay a 75 Dollar deposit which I never know about.In addition to this they wanted a 120 Dollars in resort fees,all of which I was not given any receipt for,so had no proof even that I had paid the deposit.
The room was very old and outdated with poor lighting.Worst of all was the fact that in the middle of a heatwave,the window only opens about 10 centimetres.No way to ventilate the room for 1 whole week I stayed there.
The technology in the room looked like it was from the 1970's.The bathroom door was all old and damaged from dampness.
The view out the window was awful with just a back alley to look at.
I would definitely not recommend this hotel to anybody!
Rather pay a bit more and get something much better elsewhere.
See pictures if you don't believe me
David from England
Dear davidmQ6294PD, Thank you for being our guest and for your valuable feedback. Providing outstanding stay to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your comments have been shared appropriately, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.
Best Regards,
Waheeda Ashraf
General Manager
I had planned to stay at this establishment this last weekend, unfortunately my child had become sick from covid, and I had to cancel my trip. I contacted the hotel hoping to pay a fee for the last-minute cancellation because understandably the hotel needs to make some type of profit. To my surprise they refused to do anything below the full 100% amount of the room. I understand policies but I wish there could've been some flexibility or grace for the unforeseen circumstances that were out of my control. Now I'm out $200 for a room I never stayed in. Next time I plan a trip to New York, this will not be my hotel of choice.
Dear Passport06212267584,
We empathize with the situation you faced and the impact on your plans due to your child's illness. Although we strive to accommodate our guests with understanding and compassion, we are disappointed we could not assist you with your request. Your feedback is invaluable as we continuously seek to improve our guest experience. Please accept our sincere wishes for your child's speedy recovery. Should your plans bring you back to New York City, we would be honored to provide you with a seamless and comfortable stay at our hotel.
Best Regards,
Waheeda Ashraf
General Manager
My husband and I stayed at this hotel from April 3 - April 6, 2024.
We stayed on the fourth floor in room 408. There are things in this room in need of repair: bathroom door (wood rot across the bottom of door up 6 inches of the door), shower rod (not connected safely at the joint), fire alarm (not connected/inserted into wall), and air/heat unit (door not connected, unit not functioning properly). We left these concerns with staff managing the desk on our day of check out. When asked why we did not report this sooner, we shared that each time we were in the waiting room area, the place was full of people checking in. The staff and the location of the hotel were perfect for the trip we had, however, the room needs addressing.
Dear gwendif2024, Thank you for your review of our hotel. We appreciate your kind remarks regarding our location and staff, but would like to apologize for the issues you encountered during your stay with room maintenance. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.
Best Regards,
Waheeda Ashraf
General Manager
Hotel staff were superb, few slight issues with one of the rooms but sorted out after informing the staff. Hotel could do with some updating however can not fault it. Local area has some great restaurants. Travel around Manhattan is simple due to access to several subway stations.
Dear 213craigh, Thank you for staying with us! We are glad your overall stay was pleasant, and that you liked our convenient location and attentive service. We are pleased that our staff resolved your concerns to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We appreciate you sharing your feedback and look forward to seeing you on your next visit.
Best Regards,
Waheeda Ashraf
General Manager
