Name: Lack of Flexibility for Unforeseen Circumstances
Item: Holiday Inn New York City - Wall Street, an IHG hotel
Rating: 1
Author: Passport06212267584

6 - 11 of 856 reviews

Gwendi F

Reviewed 25 April 2024

Unpleasant Hotel Room

My husband and I stayed at this hotel from April 3 - April 6, 2024.
We stayed on the fourth floor in room 408. There are things in this room in need of repair: bathroom door (wood rot across the bottom of door up 6 inches of the door), shower rod (not connected safely at the joint), fire alarm (not connected/inserted into wall), and air/heat unit (door not connected, unit not functioning properly). We left these concerns with staff managing the desk on our day of check out. When asked why we did not report this sooner, we shared that each time we were in the waiting room area, the place was full of people checking in. The staff and the location of the hotel were perfect for the trip we had, however, the room needs addressing.

Date of stay: April 2024

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear gwendif2024, Thank you for your review of our hotel. We appreciate your kind remarks regarding our location and staff, but would like to apologize for the issues you encountered during your stay with room maintenance. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. We hope to have the opportunity to welcome you again soon.

Best Regards,
Waheeda Ashraf
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Craig H

3237

Reviewed 19 February 2024

Brilliant base, good restaurant near by.

Hotel staff were superb, few slight issues with one of the rooms but sorted out after informing the staff. Hotel could do with some updating however can not fault it. Local area has some great restaurants. Travel around Manhattan is simple due to access to several subway stations.

Date of stay: February 2024

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Thank Craig H

Dear 213craigh, Thank you for staying with us! We are glad your overall stay was pleasant, and that you liked our convenient location and attentive service. We are pleased that our staff resolved your concerns to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you acknowledging their efforts. We appreciate you sharing your feedback and look forward to seeing you on your next visit.

Best Regards,
Waheeda Ashraf
General Manager

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Susan M

Thayer, Missouri

609

Reviewed 14 February 2024

Don’t do it !!! Go elsewhere !!

The neighborhood is bad, the hotel is very very old. The rooms are tiny and very outdated. The staff was not very pleasant. The hotel is also listed as a Airbnb and rips you off with extra fees. Had a horrible experience. Also they have cockroaches !! Do yourself a favor and go elsewhere !!!

Room tip: Go elsewhere , this place is a dump , overpriced and full of hidden fees, old, and outdated

Date of stay: February 2024

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Thank Susan M

Dear X3312SCsusanm, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.

Best Regards,
Waheeda Ashraf
General Manager

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Maariyah J

Reviewed 10 January 2024

Good

I had a good time. I stayed over Christmas. I was told that I would get my deposit back within 3-5 working days and this has not been received. I have tried to email but the email doesn't seem to work.

Date of stay: December 2023

Ask Maariyah J about Holiday Inn New York City - Wall Street, an IHG hotel

Thank Maariyah J

Dear maariyahj2024, Thank you for being our guest at Holiday Inn New York City-Wall Street. We are glad you had a great experience at our hotel. However, we do regret any frustration and inconvenience due to your deposit. Please be assured that we take your concerns seriously and investigate the issue. Your comments are valuable in helping us improve our guest experience, and we hope to host you again for the seamless visit you deserve.

Best Regards,
Waheeda Ashraf
General Manager

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Boz1200

New York City, New York

414

Reviewed 22 November 2023

Great location; hotel needs help

This hotel is in pretty rough shape. It is indeed in a good location if you’re looking to stay down by Wall Street, but everything about the hotel and room makes you feel like you should have booked somewhere else. I particularly do not recommend staying in room 208. It’s a corner room on 2nd floor and just outside are a multitude neon restaurant signs. And the window shade has about a 3 inch gap on either side, allowing all that light to come in. The same for the bathroom window shade, which has about a 2 inch gap on either side where you could practically make eye contact with folks at the restaurant outside. The door key card barely worked, the shower is incredibly tiny, the toilet would barely flush, the lobby is tiny, the vending machine was out of water. Speaking of lobby, there were boxes stacked adjacent to the front desk that were bed bug mattress covers, which I realize isn’t indicative of a hotel with a bed bug problem… but why leave those out in the open where guests are checking in???

I dunno… hate to put the hotel on blast but for a brand like Holiday Inn, it’s as if no there’s been no IHG corporate oversight or minimum brand compliance whatsoever.

Room tip: Don’t stay on a lower floor.

Date of stay: November 2023

Ask Boz1200 about Holiday Inn New York City - Wall Street, an IHG hotel

Thank Boz1200

Dear Boz1200, Thank you for evaluating your recent stay with us. We are glad our location was convenient for everything you wanted to do on this visit. However, we apologize for the multiple issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guests’ feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.

Best Regards,
Waheeda Ashraf
General Manager

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