The hotel has a very nice location to discover New York, it is close at ground 0, a big mall (Westfield) and the financial district (wallstreet).
The rooms are small, but its NY. We stayed at the 18th floor. There is no sound from outside or other rooms, the room was very clean. Staff at reception was nice and correct. Every morning you could get coffee and some small bread to start your day. I would recommend this hotel if you go on a NY trip
Dear Kitje71, It was a pleasure having you as our guest at the Holiday Inn New York City-Wall Street. We want every guest to have an enjoyable experience and are thrilled we achieved this for you. Thank you for mentioning your love for our convenient location and relaxing rooms. Our team is pleased to receive your kind words about their devoted service. Thank you again for the generous compliments; your recommendation means a lot to us. We look forward to welcoming you back soon for another memorable stay.
Best Regards,
Waheeda Ashraf
General Manager
This was one of the worst hotels I've ever stayed in. The room was falling apart, it wasn't very clean, the toilet paper roll holders were literally hanging off the wall, the shower curtain was gross, they left no caffeinated coffee (even after requesting via a written note), and the curtains were stained. The hotel also didn't feel overly secure - for the location, I would have expected the elevators to be restricted to those who have a room key, but they were completely open to anyone walking in off the street. This is not somewhere I would ever stay again. However, if you are backpacking/traveling around cities, budget-conscious, and used to hostels, this could be an okay choice if you just need a place to sleep at night.
Dear stayshuhh, Thank you for staying with us and for sharing your feedback. Exceptional service for every guest is our highest priority; therefore, we apologize that you had an unsatisfactory experience. We have shared your feedback with our team and appreciate your patience. We value you as a guest and hope that we have the opportunity to welcome you again in the future.
Best Regards,
Waheeda Ashraf
General Manager
Room did not have a functioning lock, phone or toilet. The bed had screws sticking out. The emergency procedures sign has been altered to be a mirror image. It was also filthy. When I complained, Maintenance was called and let me know the hotel has been aware of the issues for several weeks and has opted not to fix them. He said “maybe tomorrow”.
As a single mother in NYC, I did not feel safe. My son peed himself because the noise of the broken toilet every 45-90 seconds scared him.
I called Guest Services and was hung up on 14 times. After 6 hours of fighting, they talked to the hotel who switched my room, but made it clear they didn’t want to and threw the room key at me. I asked “does it have a functioning lock?” And was immediately told “yes, that room does.” So they DID know!
The new room had a functioning lock and phone. The curtain/shade was too small for the window and had a good sized hole in it. The shower appears to be home made. The clock is broken. The electrical outlets and fire systems have big gaps between them and the wall.
After voicing my concerns I was not only charged full price but was still charged the $17 a night resort fee. Oh and they advertise a restaurant. There is no restaurant. They put Nutrigrain bars in a bowl in the lobby. I guess that is “food service”?
The cheapest motel would have had higher standards.
I do have photos and videos.
Run away from this hotel.
Dear D8577HFcrystalp, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; therefore, we truly regret this was not your experience. Your comments have been shared appropriately, and we hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.
Best Regards,
Waheeda Ashraf
General Manager
Fantastic location if you work near Wall Street or Broadway. Staff here are excellent but the hotel itself is dated. I didn’t mind the small rooms (it’s central Manhattan!) but the decor, lifts, rooms all need a good overhaul and there is no restaurant/breakfast or bar. That said, it was very quiet, staff are amazing and there are tons of restaurants, cafes and shops on the doorstep…
Dear LeeTalker, Thank you for your review. We are pleased you enjoyed your overall stay and are glad our location with perfect for you! We are delighted to learn that the service provided by our associates surpassed your expectations. Without feedback, good or bad, we cannot improve our service to our guests; therefore, we have noted your observations about our property upkeep and will share them with the leadership team. We look forward to another opportunity to welcome you back to our hotel.
Best Regards,
Waheeda Ashraf
General Manager
Very pleasantly surprised. I had read the reviews ahead of time and they were abysmal. But I was only staying for two nights and the price and location were spot-on, so I booked my stay there anyway. I was not disappointed. The hotel room was great. I requested and received a queen-sized bed, it was super comfy, and had plenty of soft pillows--which I like. The financial district view out my window did not disappoint, and I had the option of cracking the window for air or using the AC. I used a combo of both during my stay, not at the same time though ;). Bath tub, shower, toilet, sink, closet, desk all just fine. And the room was clean and in great shape. Ditto, lobby and elevator. Surrounded by thousands of excellent dining options, I never tried room service or anything like that--but I was very pleased, and will stay here again. I hope the prices stay relatively low because it was spot-on for me.
Dear Vacation47372888282,
Thank you for sharing your experience with us! We are pleased you had a great stay at Holiday Inn New York City-Wall Street. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.
We look forward to welcoming you back soon!
Best Regards,
Waheeda Ashraf
General Manager
