This was one of the worst hotels I've ever stayed in. The room was falling apart, it wasn't very clean, the toilet paper roll holders were literally hanging off the wall, the shower curtain was gross, they left no caffeinated coffee (even after requesting via a written note), and the curtains were stained. The hotel also didn't feel overly secure - for the location, I would have expected the elevators to be restricted to those who have a room key, but they were completely open to anyone walking in off the street. This is not somewhere I would ever stay again. However, if you are backpacking/traveling around cities, budget-conscious, and used to hostels, this could be an okay choice if you just need a place to sleep at night.

Room did not have a functioning lock, phone or toilet. The bed had screws sticking out. The emergency procedures sign has been altered to be a mirror image. It was also filthy. When I complained, Maintenance was called and let me know the hotel has been aware of the issues for several weeks and has opted not to fix them. He said “maybe tomorrow”.

As a single mother in NYC, I did not feel safe. My son peed himself because the noise of the broken toilet every 45-90 seconds scared him.

I called Guest Services and was hung up on 14 times. After 6 hours of fighting, they talked to the hotel who switched my room, but made it clear they didn’t want to and threw the room key at me. I asked “does it have a functioning lock?” And was immediately told “yes, that room does.” So they DID know!

The new room had a functioning lock and phone. The curtain/shade was too small for the window and had a good sized hole in it. The shower appears to be home made. The clock is broken. The electrical outlets and fire systems have big gaps between them and the wall.

After voicing my concerns I was not only charged full price but was still charged the $17 a night resort fee. Oh and they advertise a restaurant. There is no restaurant. They put Nutrigrain bars in a bowl in the lobby. I guess that is “food service”?

The cheapest motel would have had higher standards.

I do have photos and videos.

Run away from this hotel.

Fantastic location if you work near Wall Street or Broadway. Staff here are excellent but the hotel itself is dated. I didn’t mind the small rooms (it’s central Manhattan!) but the decor, lifts, rooms all need a good overhaul and there is no restaurant/breakfast or bar. That said, it was very quiet, staff are amazing and there are tons of restaurants, cafes and shops on the doorstep…