Room did not have a functioning lock, phone or toilet. The bed had screws sticking out. The emergency procedures sign has been altered to be a mirror image. It was also filthy. When I complained, Maintenance was called and let me know the hotel has been aware of the issues for several weeks and has opted not to fix them. He said “maybe tomorrow”.

As a single mother in NYC, I did not feel safe. My son peed himself because the noise of the broken toilet every 45-90 seconds scared him.

I called Guest Services and was hung up on 14 times. After 6 hours of fighting, they talked to the hotel who switched my room, but made it clear they didn’t want to and threw the room key at me. I asked “does it have a functioning lock?” And was immediately told “yes, that room does.” So they DID know!

The new room had a functioning lock and phone. The curtain/shade was too small for the window and had a good sized hole in it. The shower appears to be home made. The clock is broken. The electrical outlets and fire systems have big gaps between them and the wall.

After voicing my concerns I was not only charged full price but was still charged the $17 a night resort fee. Oh and they advertise a restaurant. There is no restaurant. They put Nutrigrain bars in a bowl in the lobby. I guess that is “food service”?

The cheapest motel would have had higher standards.

I do have photos and videos.

Run away from this hotel.

Fantastic location if you work near Wall Street or Broadway. Staff here are excellent but the hotel itself is dated. I didn’t mind the small rooms (it’s central Manhattan!) but the decor, lifts, rooms all need a good overhaul and there is no restaurant/breakfast or bar. That said, it was very quiet, staff are amazing and there are tons of restaurants, cafes and shops on the doorstep…

Very pleasantly surprised. I had read the reviews ahead of time and they were abysmal. But I was only staying for two nights and the price and location were spot-on, so I booked my stay there anyway. I was not disappointed. The hotel room was great. I requested and received a queen-sized bed, it was super comfy, and had plenty of soft pillows--which I like. The financial district view out my window did not disappoint, and I had the option of cracking the window for air or using the AC. I used a combo of both during my stay, not at the same time though ;). Bath tub, shower, toilet, sink, closet, desk all just fine. And the room was clean and in great shape. Ditto, lobby and elevator. Surrounded by thousands of excellent dining options, I never tried room service or anything like that--but I was very pleased, and will stay here again. I hope the prices stay relatively low because it was spot-on for me.