Fantastic location if you work near Wall Street or Broadway. Staff here are excellent but the hotel itself is dated. I didn’t mind the small rooms (it’s central Manhattan!) but the decor, lifts, rooms all need a good overhaul and there is no restaurant/breakfast or bar. That said, it was very quiet, staff are amazing and there are tons of restaurants, cafes and shops on the doorstep…
Dear LeeTalker, Thank you for your review. We are pleased you enjoyed your overall stay and are glad our location with perfect for you! We are delighted to learn that the service provided by our associates surpassed your expectations. Without feedback, good or bad, we cannot improve our service to our guests; therefore, we have noted your observations about our property upkeep and will share them with the leadership team. We look forward to another opportunity to welcome you back to our hotel.
Best Regards,
Waheeda Ashraf
General Manager
Very pleasantly surprised. I had read the reviews ahead of time and they were abysmal. But I was only staying for two nights and the price and location were spot-on, so I booked my stay there anyway. I was not disappointed. The hotel room was great. I requested and received a queen-sized bed, it was super comfy, and had plenty of soft pillows--which I like. The financial district view out my window did not disappoint, and I had the option of cracking the window for air or using the AC. I used a combo of both during my stay, not at the same time though ;). Bath tub, shower, toilet, sink, closet, desk all just fine. And the room was clean and in great shape. Ditto, lobby and elevator. Surrounded by thousands of excellent dining options, I never tried room service or anything like that--but I was very pleased, and will stay here again. I hope the prices stay relatively low because it was spot-on for me.
Dear Vacation47372888282,
Thank you for sharing your experience with us! We are pleased you had a great stay at Holiday Inn New York City-Wall Street. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites.
We look forward to welcoming you back soon!
Best Regards,
Waheeda Ashraf
General Manager
We stayed here in two rooms. Although staff were very kind, keys of both rooms are often broken. we spent hours to open the doors. The management should take immediate actions to address this inconvenience both to the staff and customers.
Dear nobuyasus2022,
Thank you very much for staying with us and for taking the time to write a review. We want every guest who stays with us to have a positive experience and based on your comments, we obviously did not succeed in our goals. We sincerely apologize for the issue with your rooms key. Although your experience is not typical of the service we provide, we clearly have room to improve. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you.
Best Regards,
Waheeda Ashraf
General Manager
We loved the location in lower Manhattan away from the hustle and bustle of the business of uptown. The pillows and bed was the most comfortable i have ever had in a hotel. The staff was exceptionally nice and helpful. Loved having Dunkin Dunkins next door and everything in lower Manhattan being within walking distance. We only took the Subway to uptown.
Dear TinaS941,
Thank you for staying at the Holiday Inn New York City-Wall Street. We are delighted to read how much you liked our wonderful location, helpful service and that you slept well on our comfortable beds. We appreciate your kind review and hope you will be back to see us again soon.
Best Regards,
Waheeda Ashraf
General Manager
Tiffany (front office manger) extremely unprofessional and beyond rude. I cancelled my reservation onsite due to the lack of service (loss of $827.29 to the hotel) and she could care less. I will never book or stay at this hotel.
Dear Mr. Ariktravel,
Thank you for being our guest and sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize that one of our associates impacted your experience in a negative way. Our staff genuinely cares about providing a great experience to all of our guests, and this isolated incident is not a reflection of our usual service standards. Rest assured, we have shared your feedback with the appropriate individuals to ensure that we are more consistent in our service delivery going forward. We certainly understand your frustrations, and we appreciate your patience in this matter. It is never our intention to disappoint our guests in any way, so we hope you will consider giving us another opportunity to regain your trust.
Best Regards,
Waheeda Ashraf
General Manager
