We stayed here in two rooms. Although staff were very kind, keys of both rooms are often broken. we spent hours to open the doors. The management should take immediate actions to address this inconvenience both to the staff and customers.
Dear nobuyasus2022,
Thank you very much for staying with us and for taking the time to write a review. We want every guest who stays with us to have a positive experience and based on your comments, we obviously did not succeed in our goals. We sincerely apologize for the issue with your rooms key. Although your experience is not typical of the service we provide, we clearly have room to improve. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you.
Best Regards,
Waheeda Ashraf
General Manager
We loved the location in lower Manhattan away from the hustle and bustle of the business of uptown. The pillows and bed was the most comfortable i have ever had in a hotel. The staff was exceptionally nice and helpful. Loved having Dunkin Dunkins next door and everything in lower Manhattan being within walking distance. We only took the Subway to uptown.
Dear TinaS941,
Thank you for staying at the Holiday Inn New York City-Wall Street. We are delighted to read how much you liked our wonderful location, helpful service and that you slept well on our comfortable beds. We appreciate your kind review and hope you will be back to see us again soon.
Best Regards,
Waheeda Ashraf
General Manager
Tiffany (front office manger) extremely unprofessional and beyond rude. I cancelled my reservation onsite due to the lack of service (loss of $827.29 to the hotel) and she could care less. I will never book or stay at this hotel.
Dear Mr. Ariktravel,
Thank you for being our guest and sharing your feedback. Exceptional service for every guest is our highest priority, so we apologize that one of our associates impacted your experience in a negative way. Our staff genuinely cares about providing a great experience to all of our guests, and this isolated incident is not a reflection of our usual service standards. Rest assured, we have shared your feedback with the appropriate individuals to ensure that we are more consistent in our service delivery going forward. We certainly understand your frustrations, and we appreciate your patience in this matter. It is never our intention to disappoint our guests in any way, so we hope you will consider giving us another opportunity to regain your trust.
Best Regards,
Waheeda Ashraf
General Manager
I’ve stayed at many hotels in NYC and this is the FIRST place that won’t hold your luggage at their hotel after checkout, but rather refer you to an outside unknown company, blocks away, That lack of service (though never mentioned as an amenity) is typically customary so rooms can be turned around to the incoming patrons. We have always taken the Amtrak from the DC area, so we had no place to hold our baggage while we planned on spending our last of five days visiting this borough of NYC. Our last day was not spent enjoying our last day in the city, but ruined with this lack of service unless we wanted to carry or roll our luggage around. Other than shopping likely for security reasons you wouldn’t be permitted in a museum or other points of interest. Instead we spent hours sitting with our luggage at the Patrick Moynihan Train station. It has now told me buyer beware to any NYC hotel and ask if this is an in house service is offered,
Regarding breakfast, though the posters in the lobby and elevator show a gourmet breakfast, we were also told only a Holiday Inn Express offers breakfast, even for purchase. The posters were misleading as well as different third party companies saying it was available. Again, buyer beware. So we’ve learned a few things from this trip that will impact our future reservations.
Dear SyracuseNP,
Thank you for staying with us and for sharing your feedback. We are sorry for the inconvenience caused due to the miscommunication about our breakfast. We truly appreciate your patience and have shared your feedback with the appropriate individuals to enhance our overall guest experience. Also, we sincerely appreciate you taking the time to explain in detail the issues you encountered as this will allow us to follow up with the appropriate hotel teams to ensure that your experience was an isolated one. We hope you will return so we can provide you with the hospitality and service you should always expect from our hotel.
Best Regards,
Waheeda Ashraf
General Manager
I wish I read these reviews before I booked this hotel. During my stay all quality hotels were well over $400 a night. This was was the lowest at $400. I thought that Holiday Inn was a name brand and I could expect a degree of quality. I was wrong.
I was getting off a morning cruise and needed to store my luggage until check in. I had called before and was told that I could probably check in early at noon. So I arrived around noon. I was told by a rude female clerk there was no early rooms to check into and I could not store my luggage. What? You would think that a decent hotel charging $400 a night be able to store luggage before you checked in. Not here. I had to lug a large amount of suitcases back and forth about 8 blocks. I called the hotel many times before 3pm to see if I could check in. They just don't answer their phone. Finally checked in. By the way, when getting ice on the second floor I noticed an open door to a very large service room, which contained several vacuums-- more than enough room to store luggage. They just dont' want to. And to heck with customer service. How could this be a Holiday Inn?
The room itself was small but decent, carpets dirty, toilet didn't work well. Staff was rude. Stay away from this hotel.
Dear SeninCalifornia,
We appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered during your stay. We have followed up accordingly with our team, especially the front desk and housekeeping to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit.
Best Regards,
Waheeda Ashraf
General Manager
