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FJH33
Tiburon, California

A Very Special Property

5.0 of 5 bubblesReviewed 14 Jan 2024
AKA Sutton Place is a desirable extended stay hotel with a wonderfully convenient and quiet location on East 56th Street. The charming building is well furnished with comfortable apartments (especially so on the Penthouse floors) as well as elegant public spaces including a very nice bar. The property is also blessed with a professional, competent, extraordinarily caring and helpful team. Due to unexpected illness my husband and I were guests of the hotel for well over a year. Throughout our stay we felt completely at home; nothing was too much bother for each member of the staff and shining through was a genuine desire to meet our needs in a thoughtful and unobtrusive way. It was always a pleasure entering or exiting the building – the warm greeting from whomever was at the front desk was a delightful way to start or end a day. As in April 2022 it was a great pleasure to stay at AKA Sutton Place and I look forward to the next visit.
Date of stay: January 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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John Johnston, General Manager at AKA Sutton Place, responded to this review
Responded 22 Jan 2024
Dear FJH,

We are thrilled to hear that you enjoyed one of our penthouse suites and that you had a lovely time while staying with us. I couldn't agree more that the staff is top notch and always goes above and beyond for our residents. I will make sure to pass this message onto the entire team! They truly are a special bunch. We look forward to hosting you whenever you are in New York at your home away from home.

Warm regards,
John Johnston
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (113)
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Reviewed 3 January 2024

We have been coming to this property for many, many years. The staff is second to none, they make you feel at home.
The property has amazing amenities, like a swimming pool, gym, wine room, full laundry, nice living area with fireplace, movie room, bar, etc etc.
We would never consider a traditional hotel over AKA Sutton Place in NYC, simply because it is the best in town. We tried other AKA's in NYC but Sutton place is # 1
The suites needs some updating due not the pass of the years, but they are in reasonable conditions.
Once you try it you'll never come back to a hotel...

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Finestworld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Johnston, General Manager at AKA Sutton Place, responded to this reviewResponded 9 January 2024

Thank you so much for being a loyal and repeat resident to aka Sutton Place. It is our honor to be able to host you here and am ecstatic that you get the opportunity to utilize all of our great amenity spaces. We will see you when you are back in New York at your home away from home!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2023

I stayed 6 months at the hotel and everything went very well. The hotel is perfectly placed in midtown east, close to everything and in a calm area. All the receptionist have been so lovely with me! I recommend!

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Mélissa D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Johnston, General Manager at AKA Sutton Place, responded to this reviewResponded 9 January 2024

Dear Melissa,

I am so happy to hear you were able to utilize our wonderful location for your stay with us. We appreciate your loyalty and look forward to hosting you again in the near future!

Regards,
John Johnston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2023

Generously sized suites, excellent modern fixtures, very clean, and impeccable service. Francisco, John, Charles, Ernie, Anna, George, Manuella and the whole team are just superb. They welcome you with a smile and are always unfailingly helpful and polite.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Scott T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Johnston, General Manager at AKA Sutton Place, responded to this reviewResponded 9 January 2024

PERSONALIZE EACH RESPONSE BASED ON THE FEEDBACK PROVIDED BY THE RESIDENT. SPEAK TO EACH POSITIVE TOPIC IN REVIEW RESPONSE.

Dear Scott,

Thank you for sharing your experience at AKA Sutton Place. We do indeed have an ideal location and am very pleased to see that you also enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back your home away from in the future.

Sincerely,
John Johnston
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2023

Great location. Extremely pleasant, friendly, and helpful staff. They gave us a wonderful apartment. It was in excellent condition and very clean. We shall return soon. I definitely recommend to anyone looking for a “staycation” building midtown, East side. Thank you to everyone at AKA Sutton Place for making our stay truly enjoyable.

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank CarlChristianG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Johnston, General Manager at AKA Sutton Place, responded to this reviewResponded 9 January 2024

Dear CarlChristianG,

It was a pleasure hosting you here at aka Sutton Place! We are thrilled to hear you enjoyed your spacious apartment and the great location. I agree that we have some of the best team members in all of NYC. I will be sure to pass on these comments and we look forward to having you stay with us next time you are in New York.

Sincerely,
John Johnston
General Manager

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Reviewed 20 August 2023

I have traveled extensively around the world. My last trip took me to New York for medical treatment. I needed a long term stay hotel with kitchen amenities. I was directed to AKA Sutton. From
April until July, I experienced the most superb service and comfortable lodging I have ever encountered. The hotel has everything possible to allow you to feel at home. It is convenient to transportation, restaurants and hospital facilities.
There are no words to describe the wonderful staff. Every employee becomes your family with legitimate warmth and care. I have never experienced anything quite similar to the AKA Sutton. I would like to mention the incredible staff who made my stay the absolute best I have ever had in all my travels. Manuela, Francisco, John and John, Ernie, Anna, George, Noel. Sheila and Tracy. I call them my extended family. I am so grateful
for this exceptional hotel experience.
Love, Carla

Date of stay: April 2023
Trip type: Travelled solo
Thank Carla L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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