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Laura M

Not that great

3.0 of 5 bubblesReviewed 5 Nov 2024
What a disappointment. For the price, $1200++, we expected something luxurious. Instead, the rooms are just “ok”. A refurbished room is sparse, felt like IKEA, and just plain boring. The location is fine, but so are a lot of other hotels in NYC. There is nothing unique or special about this hotel. Don’t bother.
Date of stay: November 2024
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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4 - 9 of 356 reviews
Reviewed 2 September 2024 via mobile

Stayed here a few times now it’s simply the best hotel in NY, never mind if you’re not a celebrity you will be looked after just the same. The rooms are immaculately clean, housekeeping are at the top of their game. There is absolutely nothing you could fault this hotel on. Superb staff all round. Well done the Mercer you have made my grandsons birthday the best. Thank you

Date of stay: September 2024
Trip type: Travelled with family
Thank Sally F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 August 2024 via mobile

We spent the weekend in NYC and stayed at the Mercer Hotel.
The staff was friendly and very helpful with everything from start to finish.

The location is fantastic as NYU is right there in the neighborhood . There are many delicious restaurants, cafes, shops, bars and the beautiful Washington Square Park.
It feels like a real neighborhood not like the big city.

The rooms are beautiful, the shower is incredible and the snacks and drinks and all the other special touches make this one of my favorite places.

Date of stay: August 2024
Trip type: Travelled as a couple
Thank JillCull
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 August 2024 via mobile

Understated, low key luxury. Unobtrusive door people keeping a watchful eye. Best location in Manhattan. Beds and linen top tier. Restaurant excellent. The best steak I’ve had in a long time. We stayed for 3 nights, my wife tagging along while I had a couple of meetings. I come to NY twice a year and have done so for years- stayed in many hotels but can’t imagine using another after this stay.

Date of stay: July 2024
Trip type: Travelled as a couple
Thank edward_trebus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 July 2024

I can't believe you had Sami K work for you for the longest time. The guy is a monster.
Hotel is nice, service is good. I love the food and the rooms are beautiful. I love the beds most, I don't sleep this good back home
Just Sami's toxic vibe is still seeping through the walls

Date of stay: July 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Theodore B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 July 2024

The MOST magical stay at The Mercer!! We arrived very early and without skipping a beat our room was ready for us to settle in before a day of sightseeing. When we entered the room a lovely note was on the table with fruit, wine and treats to congratulate us on our anniversary! So thoughtful! The front desk Emily, Jake and Travis are incredible and added so many personal touches to our stay. In addition Ryan who was able to snag us a reservation for dinner which we were so grateful! Hassan and Karl at the door always welcoming us back with a smile! The location is absolutely perfect, the room and amenities are top notch. The vibe is very European as the hotel is in the thick of the action we came and went so easily to drop off shopping bags or to just rest our feet from all the walking. The bonus patio was amazing for a drink, snack and some people watching! We could not have asked for a more amazing weekend to celebrate our anniversary, the details organized by the team were second to none! A very big thank you to all! If you’re looking for a cool, boutique hotel vibe with the best staff in the world, this is it! We can’t wait to return!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mariadI5920WA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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