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Maria D

Most chic Soho hotel with the best staff!

5.0 of 5 bubblesReviewed 30 Jun 2024
The MOST magical stay at The Mercer!! We arrived very early and without skipping a beat our room was ready for us to settle in before a day of sightseeing. When we entered the room a lovely note was on the table with fruit, wine and treats to congratulate us on our anniversary! So thoughtful! The front desk Emily, Jake and Travis are incredible and added so many personal touches to our stay. In addition Ryan who was able to snag us a reservation for dinner which we were so grateful! Hassan and Karl at the door always welcoming us back with a smile! The location is absolutely perfect, the room and amenities are top notch. The vibe is very European as the hotel is in the thick of the action we came and went so easily to drop off shopping bags or to just rest our feet from all the walking. The bonus patio was amazing for a drink, snack and some people watching! We could not have asked for a more amazing weekend to celebrate our anniversary, the details organized by the team were second to none! A very big thank you to all! If you’re looking for a cool, boutique hotel vibe with the best staff in the world, this is it! We can’t wait to return!
Date of stay: June 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (354)
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7 - 12 of 354 reviews
Reviewed 29 May 2024

Loved the Mercer! My son & I stayed over the weekend. Fantastic staff made our stay so wonderful. Personal touches were greatly appreciated! Thank you so much to Emily at the Front Desk (thanks for the GF recommendations), Ryan & Travis the Concierges for setting up tours and shows, and Jennifer & Stephanie in the sales office!

Room tip: Get recommendations for local eats from the Front Desk & Concierge. They were so good at it!
Date of stay: May 2024
  • Trip type: Travelled with family
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    • Sleep Quality
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Thank Lenora F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2024

Everything was very clean, very soft bed and receptionist with a flute voice that is not annoying. The toilette flushed perfectly and there was no sewage smell. Really amazing and beautiful. View particolary evocative and amazing. Everything ok

Date of stay: January 2024
Trip type: Travelled as a couple
Thank marysJ4312QK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2024 via mobile

Can I move in? This is the most iconic New York City hotel, hands off. The best and coolest location in New York City (in the heart of SoHo) across the road from Prada and Valentino (what’s not to love?!) delicious food at the restaurant and trendy, sceney vibe that screams New York ! And then the staff are so kind but discrete, attentive, professional. The vibe is cool and undestated. The rooms are spacious full of little luxury touches and details. We love the beautiful french doors flooding the place with light, the luxury bed linen. The mini bar (complimentary!!) and the bath products were smelling divine. A massive soaking bath-tub for two, and a shower with amazing pressure and jets. And most importantly, if you are not new to New York you know how big a deal this is, there is absolutely no noise pollution inside the room! No ambulances or fire trucks or any of that! How do they do it ?! Stephanie the director, really knows what exceptional hospitality means and makes the guests feel special…All in all, amazing boutique hotel. I can’t wait to go back!

Date of stay: February 2024
Trip type: Travelled as a couple
Thank NatassaMarkopoulou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 December 2023 via mobile

Now THIS really is a 5* hotel - very much so in every way - from the minute you approach the front door , to be greeted and shown to reception, to being checked in and have all your questions answered , to getting to your spacious, clean room, with Fruit, nuts, wine, flowers and a personal greeting card .
THIS is what I hope for from a 5* hotel in NYC !
Well done the Mercer and all the staff - will stay here every time we come to NYC
I cannot fault anything at all - the soft drinks and all the snacks ( of which there are many ) are all COMPLIMENTARY too
Food is great , staff are great , rooms are great , prices are great - don’t look elsewhere - book here - I doubt you will regret your decision

Room tip: Book it !
Date of stay: December 2023
Trip type: Travelled with family
Thank Carpet1965
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 December 2023

A six-storey, red brick, Romanesque New York landmark, houses the Mercer Hotel, a cool but trendy downtown luxury property in SOHO, a district rooted in cast iron engineering, with excellent shopping and some of the best restaurants in town. I relished my Loft Suite with a penthouse vibe and packed with a bevy of features: high ceilings with exposed brick, open concept footprint, hardwood floors and huge arched windows affording lots of natural light. A muted color palette with modern furniture, mirrors as big as walls and living, dining and workspaces added touches of hominess to the dwelling. The bath was marbleized and outfitted with a 2 person tub and a walk-in shower. Sartianos restaurant serves modern Italian food-fare with items that range from Yellowfin Tuna Tartare to Heirloom Beets to Bomboloni. I scooped up the flavorful Octopus selection accompanied by some 'melt in your mouth' homemade Focaccia.

As a confirmed bookworm I loved the handsome library space in the lobby. Floor to ceiling mahogany bookshelves, curated weekly, are tended to much like a garden. It's was such an pleasure for me to sip a Manhattan and flip through the libraries picks. Titles range from all over the place but it is my habit to look for titles out of the ordinary. There's a book for every interest..........so forget your computer...............and pack your reading glasses.

If you yearn for a luxury Soho based hotel that is center stage to the parade of local shops............then try the ............Mercer Hotel................a stellar location & great library.

Date of stay: December 2023
  • Trip type: Travelled solo
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1  Thank Room-in-my-suitcase
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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