Location - SOHO - and lo - key vibe are all happening here. Ideal for walking through SOHO and surrounding districts. Beware - we arrived after a long flight on a Sunday evening at 10.00pm hungry and thirsty, the hotel's iconic and super trendy restaurant in the basement - The Mercer Kitchen -closed in December and the new resident, Sartiano’s ( a fine looking place ) were unable to serve us as they were closing ( despite the front desk assuring us that we would be able to eat ) which seemed a tad early for New York - right ? The hotel did offer us room service but we wanted something a little more lively after 5 hours on a crowded plane. We walked the quiet streets and found something eventually.
Two other peeves were the noise factor in the rooms - early next morning we could quite clearly hear the business call made by a booming male voice in ( presumably ) the next room and also the lack of a coffee/tea maker in the room. Usually at this level of hotel there is a Keurig/ Nespresso or similar machine. On the plus side the water and soft drinks were available in the fridge at no charge ( at least that's what it said, although I haven't checked the bill microscopically.
The front of house staff and the bell desk were all pleasant and amenable. The location is a plus, the in room stereo system ( bluetooth enabled ) sounded great and the blackout shades performed admirable.
Not sure if the nightly rate is accurate for these issues though...

A hotel charging 1000 usd a night can’t deliver to your room a coffee at 7 am. Unacceptable. We have been staying here for years. Quite shocking. Probably the last time. Catering is definitely a weak spot.
I am so disappointed. I have come to the mercer for over ten years. This has never happened to us.

This hotel was the perfect start for our trip to New York and relaxing oasis amongst the chaos of the city. The rooms are beautiful with lots of amenities and we loved how all the non-alcoholic mini bar drinks and snacks were complimentary. Even though it gets busy outside the hotel in Soho, the rooms were extremely quiet. The overall vibe of the hotel was cool and chic. I somehow found it on arrival when seeing the security at the door which also made it feel safe. However, as the security aren't there 24/7 and you don't need a key to enter the elevator it would've felt a bit less safe if i was staying there solo which i would've been before my friend joined. We also thought it was a bit quirky/funny that our floor had a random chair near the elevator and were waiting for the day we'd see some random person sitting there who wasn't staying at the hotel and arrived after the security finished for the night as it's in a strange location and seemed a tad creepy (though probably practical for a reason unknown to us). Overall I'd stay here again as it's in an awesome location, has a good vibe and really walkable.