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Melody
San Francisco, California

Incredible staff!

Review of Arlo NoMad
5.0 of 5 bubblesReviewed 4 Oct 2024
Hotel is great location wise with incredibly friendly staff. There was one exceptionally notable individual, Moises, the bellman who deserves a special shoutout. From the moment we arrived at the hotel to attempt at an early check-in, Moises kickstarted his hospitality. He’s so incredibly personable and warm and continued this energy every single time he saw my husband and I walk in/out of the lobby doors. He’s one of those folks that just makes you happy when you encounter him!

I learned that he’s won employee of the month twice now and honestly, NYC should just petition to give this guy the 2024 title for employee of the year!

Thanks Moises and Arlo team for a great experience.
Date of stay: October 2024
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this review
Responded 1 Nov 2024
Hi Melody,

Thank you for the wonderful feedback! I’m so glad our location and team, especially Moises, made your stay memorable. We’re lucky to have him, and your kind words mean a lot. Looking forward to welcoming you back!

Cheers,
David Ten
Guest Experience Manager
Arlo Nomad Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 1 October 2024 via mobile

The Arlo Nomad, nestled on East 31st Street, is an ideal base for exploring the vibrant energy of New York City. As soon as you step into the lobby, you're greeted by a delightful aroma of essential oils diffusing throughout the space. For a quick caffeine fix, the on-site coffee shop offers reasonably priced beverages.

The check-in process was smooth and efficient. To enhance your stay, the Arlo provides complimentary Lyft passes for bike rentals, allowing you to easily navigate the city.

As a thoughtful surprise for my birthday, the hotel had thoughtfully left macarons and canned alcoholic drinks in my room, along with a personalised message. The comfortable bed ensured a restful night's sleep after a day of exploring.

The Arlo Nomad's rooms feature floor-to-ceiling windows that offer breathtaking views of the city skyline. Our room boasted a captivating view of the iconic Empire State Building, creating a truly unforgettable experience. The roof terrace is a beautiful place to watch the sunrise over New York.

Date of stay: January 2024
Trip type: Travelled with friends
Thank Mattt035
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this reviewResponded 2 November 2024

Hi Matt,
Thank you for such a detailed and thoughtful review! I’m so glad you enjoyed your stay with us, from the welcoming lobby aroma to the smooth check-in and special birthday treats. It sounds like you made the most of the city views—nothing beats waking up to the Empire State Building right outside your window! We look forward to welcoming you back for more memorable New York moments.

Warm regards,
David Ten
Guest Experience Manager
Arlo Nomad Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2024

This is my second time at Arlo Nomad and my stay has been fantastic. Great location if you want to feel the real buzzing New York, great view of empire state building and AMAZING staff service. Shout out to Keelan and Anthony for securing the best view room for me. The only hotel i’d pick for a long stay in new york

Date of stay: September 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Winda T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 27 September 2024

Hi 518wincat,

Thanks a ton for the awesome shout-out! So happy to have you back and love that Keelan and Anthony sorted out that epic Empire State view for you!
We're already excited to welcome you back!

Cheers,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2024

Shout out to Anthony at the front desk for his amazing service! He got us checked in smoothly and helped us with questions about our reservation throughout our stay. He was great - we appreciated seeing a friendly familiar face when coming into the hotel. Thank you Anthony!!!

Date of stay: September 2024
Trip type: Travelled on business
Thank emilyr963
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 28 September 2024

Hi Emily,

Thanks so much for the awesome review! We’ll be sure to give Anthony the shoutout he deserves. It’s always such a proud moment to hear that our guests had a smooth and enjoyable stay. Can’t wait to welcome you back soon!

Cheers,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2024

This is a lovely hotel, the staff are all super helpful and friendly, decor is cool, great bar and diner on site and perfect location. The only thing is the rooms are tiny (which they make no secret of!) but it's a squish with two people and big cases. Very good value though - would return!

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Skye F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 28 September 2024

Hi Hannah,

Thanks for the great review! So happy you loved the vibe, team, and location! We know the rooms are cozy, and we’re excited to welcome you back soon!

Cheers,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2024

I had a great stay for my first visit at Arlo NoMad. Got an unexpected upgrade without even explaining that I was visiting for my birthday weekend. Jamilah was welcoming and attentive to all our needs during our entire stay. Got locked out the same day I arrived and she happily got me another. 100% recommend!

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luis B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 28 September 2024

Hi Luis,

Happy belated birthday! And thanks so much for sharing that awesome review! We're thrilled to hear you had a great first stay with us. Jamilah is fantastic, and we’re glad she made your experience even better.

Can’t wait to welcome you back again!

Cheers,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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