The moment we walked into the hotel, Carlos immediately created us and made us feel welcome. We bonded over being from the mid-west and he continued to be our point person during the stay. It was our first time in the city and we had a wonderful stay at Arlo Nomad. We can attribute that to the wonderful staff and more specifically to Carlos. Thank you!!
Hi N6587YCbethanyr,
Thank you for the wonderful review! I’m thrilled to hear Carlos made you feel so welcome and added that extra personal touch to your stay—shoutout to Carlos! It’s always special to connect over shared roots.
We’re so glad you had a fantastic first visit to the city, and we can’t wait to welcome you back.
Warm regards,
David Ten
Guest Experience Manager
Arlo Nomad Hotel
Front desk - communicative and welcoming
Room - decent sized for the cost
Amenities - everything you’ll need
It’s walkable to everything, close to subway, and easy access. First time in the area so naturally theres hesitation when booking o line, but will 100% stay here again.
Hi Craig,
Thank you for sharing your experience! I'm so glad our front desk team made you feel welcome and that you enjoyed the room and amenities. It’s great to hear the location worked out perfectly for your first visit! We’ll be here to welcome you back anytime.
Warm regards,
David Ten
Guest Experience Manager
Arlo Nomad Hotel
Hotel in the right place if you want to be in the heart of NY within walking distance of all interesting locations and sights. Rooms with a wonderful view (especially on the higher floors), seemingly small, but cleverly arranged so that you can enjoy your time without hindrance and have space for your suitcases. Special praise for the coordinated and friendly food , beverage and rooftop team
Thank you for the surprise and unforgettable birthday
Best cappuccino in NYC 👌
Damir & Alisa
Hi Damir & Alisa!
Thank you for such a wonderful review! I’m thrilled you enjoyed the NY vibe and our prime location in the heart of the city. It’s great to hear the room setup worked well and that our food, beverage, and rooftop team made your stay special—especially for a memorable birthday! And I’ll pass along the cappuccino praise to the team.
We're looking forward to welcoming you back!
Warm regards,
David Ten
Guest Experience Manager
Arlo Nomad Hotel
Hotel is nice, second visit, great location. Rooftop bar is fun. Have stayed at Arlo Soho a couple of times too. Dinging this one for lousy service at the on-site Arlo Diner. Couldn’t manage to get me and my guest 2 egg sandwiches in 30-40 minutes. Super low energy staff. We walked out.
Dear David,
Thanks for your feedback and for choosing to stay with us again! We're glad you enjoyed the location and rooftop bar. I’m really sorry to hear about your experience at the diner, though. That’s definitely not the level of service we strive for, and I'll personally make sure the team is aware of it. We appreciate your input and hope to have the chance to make things right on your next visit!
Sincerely,
Amazing stay for my first time in NYC! The entire staff was very welcoming. A special thank you to Anthony for being especially approachable for anything throughout my stay. I ended up extending and certainly intend on returning very soon!
Hi Meg,
Thanks so much for the awesome review! We’re really happy to hear you had a great first stay in NYC with us. I’ll be sure to give Anthony a shout-out!
Can' wait to have you back soon!
Cheers,
