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Arlo NoMad
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Arlo NoMad
Craig N

Great first experience

Review of Arlo NoMad
5.0 of 5 bubblesReviewed 15 Sept 2024
Front desk - communicative and welcoming
Room - decent sized for the cost
Amenities - everything you’ll need

It’s walkable to everything, close to subway, and easy access. First time in the area so naturally theres hesitation when booking o line, but will 100% stay here again.
Date of stay: September 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this review
Responded 1 Nov 2024
Hi Craig,

Thank you for sharing your experience! I'm so glad our front desk team made you feel welcome and that you enjoyed the room and amenities. It’s great to hear the location worked out perfectly for your first visit! We’ll be here to welcome you back anytime.

Warm regards,
David Ten
Guest Experience Manager
Arlo Nomad Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 15 September 2024 via mobile
Great experience & location! You definetely will feel NY vibe !

Hotel in the right place if you want to be in the heart of NY within walking distance of all interesting locations and sights. Rooms with a wonderful view (especially on the higher floors), seemingly small, but cleverly arranged so that you can enjoy your time without hindrance and have space for your suitcases. Special praise for the coordinated and friendly food , beverage and rooftop team
Thank you for the surprise and unforgettable birthday
Best cappuccino in NYC 👌
Damir & Alisa

Room tip: Sometimes a little patience with the elevator and maybe slippers would be appreciated😉
Date of stay: September 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arlo Hotels NoMad FOM, General Manager at Arlo NoMad, responded to this reviewResponded 2 November 2024

Hi Damir & Alisa!

Thank you for such a wonderful review! I’m thrilled you enjoyed the NY vibe and our prime location in the heart of the city. It’s great to hear the room setup worked well and that our food, beverage, and rooftop team made your stay special—especially for a memorable birthday! And I’ll pass along the cappuccino praise to the team.

We're looking forward to welcoming you back!

Warm regards,
David Ten
Guest Experience Manager
Arlo Nomad Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2024
Avoid the diner

Hotel is nice, second visit, great location. Rooftop bar is fun. Have stayed at Arlo Soho a couple of times too. Dinging this one for lousy service at the on-site Arlo Diner. Couldn’t manage to get me and my guest 2 egg sandwiches in 30-40 minutes. Super low energy staff. We walked out.

Date of stay: September 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 15 September 2024

Dear David,

Thanks for your feedback and for choosing to stay with us again! We're glad you enjoyed the location and rooftop bar. I’m really sorry to hear about your experience at the diner, though. That’s definitely not the level of service we strive for, and I'll personally make sure the team is aware of it. We appreciate your input and hope to have the chance to make things right on your next visit!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2024 via mobile
Already planning my next visit!

Amazing stay for my first time in NYC! The entire staff was very welcoming. A special thank you to Anthony for being especially approachable for anything throughout my stay. I ended up extending and certainly intend on returning very soon!

Date of stay: August 2024
Trip type: Travelled solo
Ask meg m about Arlo NoMad
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 9 September 2024

Hi Meg,

Thanks so much for the awesome review! We’re really happy to hear you had a great first stay in NYC with us. I’ll be sure to give Anthony a shout-out!
Can' wait to have you back soon!

Cheers,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2024
Loved it!

Location is amazing! Kyara at the front desk hooked us up with an amazing room with a view of the Empire State 🤯 she was super sweet and welcoming. The overall vibe of the hotel is lovely, from the diner to the lounge on the second floor. And the ROOFTOP, holy crap. Super worth it. We’ll be back!

Date of stay: September 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 9 September 2024

Hi Alyssa,

Thanks so much for the sweet review! We’re thrilled Kyara could set you up with that killer Empire State view! ’ll be sure to share your kind words with her. So glad you enjoyed the vibe, the diner, and of course, the rooftop! We can’t wait to welcome you back soon!

Cheers,

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Reviewed 4 September 2024
Helpful and nice.

I had stayed here before and I wanted to come back for this quick trip to NYC. I got there late and tired and we had an issue with the room smelling like smoke, so right after seeing this we headed back to the front desk. I was getting ready to have to over explain and negotiate, but Carlos was an excellent representative for this hotel, immediately taking care of us and switching our rooms. It took less than five minutes and he was very nice and resourceful. I unfortunately forgot the name of the manager but I appreciate the experience and excellent customer service. the rest of the stay was great.
I did try to tip the valet and couldn't because nobody could break a 20 in the lobby or the cafe.

Room tip: It usually takes about 30 mins to get your car back if you used valet.
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David Ten, Guest Services / Front Office at Arlo NoMad, responded to this reviewResponded 9 September 2024

Hi Familya,

Thanks for the feedback! We’re glad Carlos took such good care of you and made the room switch smoothly. Hope the rest of your stay was great, and we look forward to seeing you again!
Cheers,

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