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Lexi H

Wonderful staff and great location

Review of Arlo NoMad
5.0 of 5 bubblesReviewed 10 Aug 2021
I really enjoyed my stay at Arlo Nomad! The decor was very cool, and the staff was even cooler :) Nathalie was super helpful throughout my entire weekend there, and really took the extra time to make sure I was comfortable and taken care of during my stay. Also, the location was great and felt very central to everything (without being too deep in the hustle-and-bustle). Would recommend!
Date of stay: July 2021
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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Mark Butler, General Manager at Arlo NoMad, responded to this review
Responded 11 Aug 2021
Dear Lexi,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. Nathalie is a fantastic example of kindness, professionalism and a cool person, who you really want to speak with and give you ideas for bars, restaurants or attractions. Our location makes it easy to find something fun to do and is not tourist centric with a lot of neighborhood places that New Yorkers enjoy. Gives that real life vibe of living in and enjoying the city.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,460)
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All reviews sky room rooftop bar the empire state building micro hotel new york rooms are small steamers floor to ceiling windows queen room city view perfect stay amazing hotel central location penn station times square bodega lobby
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Reviewed 10 August 2021 via mobile

Very nice and clean place my stay was amazing. Miguel Aviles was very helpful and attentive, made my stay a home away from home. Many restaurants in the area to eat from and the view of the city is wonderful

Date of stay: August 2021
Trip type: Travelled as a couple
Thank Fabthedon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 11 August 2021

Dear Fabian,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. Miguel is a wonderful example of professionalism, attitude and personality and really happy to see he made such an impression on you. We are close to many lovely bars, restaurants and attractions with the Empire State Building steps from us.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2021 via mobile

Hotel is in a great location for NYC shopping and tours. You can almost touch the Empire State Building from the roof top lounge. Reserve your spot at the lounge in advance. Very responsive management team, easy check in process , and friendly staff.

Room tip: Reserve the lounge in advance
Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank shaunyad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 11 August 2021

Dear Shaunya,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Happy to see you had such a nice stay with us. Our location is excellent for exploring New York and enjoying the views from ART on our 31st floor. We will always try to be responsive and open to your needs. Our focus is about service, care and experience and I hope you could feel this.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021 via mobile

Our stay was INCREDIBLE. Period. Will definitely be back. The staff we're so helpful and kind. The view from our room was incredible. And the rooftop!!!! The rooftop view is MIND BLOWING!!! A must stay

Date of stay: August 2021
Trip type: Travelled as a couple
Thank iamangelica1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 9 August 2021

Dear Angelica

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. The views from the rooftop is a story in itself. You can see Empire State Building, varying heights and generations of buildings, water towers and both Hudson and East River. From our rooms we have different views and will always do our best to accommodate our guest requests for these views.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2021

Stayed at Arlo Nomad for five nights in a queen room urban view unit, and the front desk was generous to upgrade me to a higher floor with great view of midtown skyline for the whole duration of my stay. The location of arlo nomad is perfect as it’s close to everything and all subway lines are within 5 -10 min walk distances.

The rooms are very clean, well maintained and cleaning crew is very efficient. I usually schedule the cleaning in the morning before breakfast and they are done when I get back.

Staff is always friendly and there to help. The bar on 31st flooor has great views!

Highly recommend!

Date of stay: August 2021
Trip type: Travelled solo
Thank James542
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 6 August 2021

Dear James,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. We always try our best to give that New York City experience to our guests. You are in the shadow of Empire State Building, with easy to walk to bars/restaurants and kind and friendly people. Our rooms are clean and comfortable and with our ART Rooftop bar that is open from 4-11pm, you can want the day become night 31 floors up.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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Reviewed 5 August 2021 via mobile

I’ll have to give a 10/10 service for Rachel at the check in desk and Verdun the security guard. I appreciate people who actually care about and love there job. Customer service from my check in with Rachel explaining the room being small to me even before I check in and all the other amenities meant a lot to me as a lot of people barely tell you anything when they check in. I asked for a restaurant that was still open at 10 in the night and another employee went out of his way and found me one with last reservations being at 10:30. Verdum is way more than a security guard he helps all employees by guiding the customers to open associates and answers all questions he can in his power.

Date of stay: August 2021
Trip type: Travelled solo
Thank 562savagem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 5 August 2021

Dear Savage,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. Rachel and Vernon ( really lovely security officer) really show what Arlo is all about. Patient, offer care and full attention and knowledge of local attractions and what could satisfy your needs is our aim. I am so glad to see that is what you found at our hotel and we hope you will visit for many years. So had to find a go to hotel in any city but we hope to be yours.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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