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James
Portland, Maine, United States

Great view location and awesome hospitality

Review of Arlo NoMad
5.0 of 5 bubblesReviewed 5 Aug 2021
Stayed at Arlo Nomad for five nights in a queen room urban view unit, and the front desk was generous to upgrade me to a higher floor with great view of midtown skyline for the whole duration of my stay. The location of arlo nomad is perfect as it’s close to everything and all subway lines are within 5 -10 min walk distances.

The rooms are very clean, well maintained and cleaning crew is very efficient. I usually schedule the cleaning in the morning before breakfast and they are done when I get back.

Staff is always friendly and there to help. The bar on 31st flooor has great views!

Highly recommend!
Date of stay: August 2021
Trip type: Travelled solo
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Mark Butler, General Manager at Arlo NoMad, responded to this review
Responded 5 Aug 2021
Dear James,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. We always try our best to give that New York City experience to our guests. You are in the shadow of Empire State Building, with easy to walk to bars/restaurants and kind and friendly people. Our rooms are clean and comfortable and with our ART Rooftop bar that is open from 4-11pm, you can want the day become night 31 floors up.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,485)
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Reviewed 5 August 2021 via mobile

I’ll have to give a 10/10 service for Rachel at the check in desk and Verdun the security guard. I appreciate people who actually care about and love there job. Customer service from my check in with Rachel explaining the room being small to me even before I check in and all the other amenities meant a lot to me as a lot of people barely tell you anything when they check in. I asked for a restaurant that was still open at 10 in the night and another employee went out of his way and found me one with last reservations being at 10:30. Verdum is way more than a security guard he helps all employees by guiding the customers to open associates and answers all questions he can in his power.

Date of stay: August 2021
Trip type: Travelled solo
Thank 562savagem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 5 August 2021

Dear Savage,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. Rachel and Vernon ( really lovely security officer) really show what Arlo is all about. Patient, offer care and full attention and knowledge of local attractions and what could satisfy your needs is our aim. I am so glad to see that is what you found at our hotel and we hope you will visit for many years. So had to find a go to hotel in any city but we hope to be yours.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2021

Without a doubt the best and most accommodating hotel in New York. Specifically Steven Lantigua, who helped me have the smoothest experience I've had received when it comes to booking hotels. If you are looking for beautiful views, clean and comfortable rooms, and great staff, the Arlo Nomad is the place to go!

Room tip: Best Staff!
Date of stay: August 2021
    • Location
    • Cleanliness
    • Service
Thank A9195OCmattv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 5 August 2021

Dear Matt,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. Steven is very friendly, kind and professional and loves to help people which really shows in his interaction with guests. We aim to offer what you said, clean rooms, fantastic views and genuine service and that is what we will always aim to offer.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021 via mobile

It was a beautiful stay, everyone was beyond kind and helpful.

The room has the most breathtaking views and above all CLEAN! I will absolutely be staying here again!

Loved that there’s an option to check in early and check out late probably one of my favorite things!

Date of stay: August 2021
Trip type: Travelled as a couple
Thank laurandrea247
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 4 August 2021

Dear Laura,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really happy to see you had such a nice stay with us. We will always do our best to help our guests and be there for you as best we can. We will try our best to always get you in a little earlier or out a little later, all you have to do is ask. Our clean comfortable rooms and team members that really do care about the time you have with us, are such important parts of the experience that we aim to offer each and every guest.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021 via mobile

I booked a solo trip to this hotel as a staycation. For some reason I ended up booking the incorrect date! When I got to the hotel to check in Tasha was extremely helpful and patient with me and got it all taken care of. Check-in was a breeze no issues at all and then even had the sky view room still available. When I went to check out Tasha remembered my name and greeted me with a very welcoming smile. It’s the little things that count. 10/10 overall experience:)

Date of stay: August 2021
Trip type: Travelled solo
1  Thank Frannnnccc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 4 August 2021

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really glad to see you had such a nice stay with us. Tasha has just joined our team and from this feedback, she has shown that kindness and care that we are known for. We will always help as best we can should an issue arise and pride ourselves in treating our guests as we wish to be treated.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2021

This place exceeded my expectations, especially with everything going on. They are centrally located and have a killer view of the Empire State Building from their rooftop bar and some rooms. I used to live in Manhattan and this was a go to rooftop for drinks for me. So I decided for my first visit back why not. They were extremely friendly and accommodating as well as reasonably priced for the city. Anyone looking to visit the city I highly recommend this place. Also if you get the pleasure of meeting Rachel at the front desk she is a true gem! Love this place and plan to stay many more stays in the future!

Room tip: I traveled with a girlfriend and did bunks loved the stay.
Date of stay: July 2021
    • Rooms
    • Cleanliness
    • Service
Thank 187briek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mark Butler, General Manager at Arlo NoMad, responded to this reviewResponded 4 August 2021

Dear Brie,

Thank you for taking the time to write a review of your stay at Arlo Nomad.

Really glad to see you had such a nice stay with us. I am sure it is nice to come back to the city and to be somewhere you know and feel comfortable is a lovely thing, reducing risk of somewhere that might not meet your expectations. Your recommendation from a New Yorker, who has returned, is a big stamp of approval. I am also happy to see that Rachel stood out to you and made you feel welcome.

We look forward to seeing you again soon.

Thank you for being our guest.

Best wishes,

Mark Butler
General Manager
Arlo Nomad

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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