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Reviews (2,214)
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All reviewstequila factorywhaley houseplaza levelspanish styleseveral buildingsmexican fooddifferent buildingson site restaurantwithin walking distancebeautiful hotelrestaurants and shopsparking garagefree breakfastsitting areabit datedrooms are largeper night
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Reviewed 3 May 2018

This hotel is very nice and worth a stay. The staff is incredibly friendly and helpful. The rooms are clean and the quality is good and comfortable. I greatly enjoyed my experience here and I'm sure you will too!

  • Stayed: May 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Kristen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 10 May 2018

Greetings, and thank you for the five-star recommendation! It’s always an honor to receive these. The team genuinely cares and that hospitality is a quality that just naturally shines through. We look forward to welcoming you back.

Enjoy the season!

Regards,
Ryan Aguinaldo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018

Beautiful place to be and stay, I am definitely going to go back in the future. I would highly recommend this place. I did not use the gym or pools so I cannot say anything about them, but it was really nice and convenient.

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank mommaskiier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 10 May 2018

Thank you for naming Best Western Plus Hacienda Hotel Old Town as a beautiful and convenient place to stay in Old Town. We couldn’t agree more! The pool and gym are fun; you’ll have to give them a try next time. Feel free to give the front desk a call directly for the best reservation services and rates.

Until then - we wish you safe travels!

Regards,
Ryan Aguinaldo
General Manager

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Reviewed 29 April 2018 via mobile

The Hotel is nice and huge !!! We stayed here to explore San Diego and be close to old town as it is a short 5min walk. The Room was very spacious and comfortable. We had the lunch buffet at the Tequila Factory which was great value and very nice. I would stay here again, they do charge you for parking if you have a car which I thought was expensive and should had been included in your room price if you are a paying customer staying there.

Stayed: April 2018, travelled as a couple
Thank linzlinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 1 May 2018

Thank you for the lovely photos! We sincerely appreciate you taking time to share your experience. Sounds like our location, rooms and the Old Town Tequila Factory restaurant were highlights!

Feel free to call the front desk before you make your next reservation. We’ll make sure you’re taking advantage of all options for parking, etc. The team will help you make the most of your stay!

Wishing you a beautiful spring season!

Regards,
Ryan Aguinaldo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

This hotel is in a great location but the rooms are very outdated and I wasn't impressed with the noisy sliding bathroom door. The house keeping was very good the rooms cleaned every day. It was great being offered a complimentary breakfast lots of choice however one toaster. One morning the queue for breakfast was out of the door people just waiting around for toast. Whatever you do stay by the toaster or its gone. On a much more positive note I would stay here again as the staff are brilliant.

  • Stayed: April 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank cazzz3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 1 May 2018

Thank you for taking time to comment on your stay. Your feedback both positive and critical will be passed to the perspective departments for review. We take all concerns as insights for improvement. Glad to hear the team provided top notch and gracious hospitality.

We hope to welcome you back. Please don’t hesitate to reach out to my office if there is anything I can assist with. Safe travels until then!

Regards,
Ryan Aguinaldo
General Manager

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Reviewed 23 April 2018

Very good hotel at a great location just down the street from Old town and restaurants. The hotel was very clean from the rooms to the courtyards and pool. Rooms seem outdated but i think they fit in with the hacienda style the furniture is still kept in good condition. Everyone i encountered was very friendly. This hotel is a gem as its close to everything and also a short walk from the green line station which can take you to Gaslamp and other parts of San Diego.

  • Stayed: April 2018, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank jose m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ryanaguinaldo, General Manager at Best Western Plus Hacienda Hotel Old Town, responded to this reviewResponded 1 May 2018

Thanks for taking time to review Best Western Plus Hacienda Hotel Old Town. Sounds like our location worked out perfectly for your San Diego plans, and you experienced the clean and friendly hospitality we’re known for. We hope you’ll have another opportunity to visit. Remember, the best rates are found when you book direct.

Happy travels!

Regards,
Ryan Aguinaldo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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