We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,373)
Filter reviews
1,373 results
Traveller rating
812
399
104
31
27
Traveller type
Time of year
LanguageAll languages
More languages
812
399
104
31
27
Show reviews that mention
All reviews petco park gaslamp quarter convention center great location bar vie front desk bathroom sink within walking distance full size refrigerator valet parking free breakfast mini kitchen restaurants and bars one bedroom suite breakfast staff gas lamp yogurt
Filter
Updating list...
122 - 127 of 1,373 reviews
Reviewed 2 January 2018

Very nice place to stay . Many things in area. Staff very good at there jobs and know there job. Also like to thank the maid who took care of our room (1201) she was very good and nice. I will let my friends know about your hotel MR SZUCS

Room Tip: move the tv so you don't have sit on bed to watch
Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank O9348ILrichards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, Front Office Supervisor at Residence Inn San Diego Downtown/Gaslamp Quarter, responded to this reviewResponded 3 January 2018

Dear O9348ILrichards,
Thank you for taking the time to write a review regarding your recent experience at the Residence Inn San Diego Downtown/Gaslamp Quarter.

We're so pleased to hear you got on well with our hotel's employees. Whether you're looking for restaurant recommendations or directions to one of San Diego's many well-known attractions, our they're always ready and willing to provide assistance.

We're also very happy to hear how you thought your room was impeccable. We'll be sure to share your kind words with our housekeepers.

On behalf of everyone at the Residence Inn San Diego Downtown/Gaslamp Quarter, thank you for choosing our property. We can't wait for you to return!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

The front desk staff at this property is one of the worst we've ever encountered at any Marriott property we've stayed at. The information they give out if any is totally unreliable. Their attitude is far from being hospitable. The room layout is not typical of a in city/high rise Residence Inn.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank truperpdx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, Front Office Supervisor at Residence Inn San Diego Downtown/Gaslamp Quarter, responded to this reviewResponded 3 January 2018

Dear truperpdx,

Thank you for taking the time to write a review regarding your recent experience at the Residence Inn San Diego Downtown/Gaslamp Quarter.

As we pride ourselves on delivering a memorable hotel experience, we've unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the unreliable information you received and for not meeting your expectations. We've shared your feedback with the appropriate members of management to ensure that these were isolated issues that are corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to San Diego's Gaslamp Quarter.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2018

Awesome service. Great location. If you have a vehicle, use the public lot 1 block away on opposite side of 6th. Much cheaper than Marriott parking fees. Hotel bar has nice happy hour and bar staff is geeat!

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer S, Front Office Supervisor at Residence Inn San Diego Downtown/Gaslamp Quarter, responded to this reviewResponded 3 January 2018

Dear Chris N,
Thank you for taking the time to write a review regarding your recent experience at the Residence Inn San Diego Downtown/Gaslamp Quarter.

We're so glad you had an enjoyable stay!

On behalf of everyone at the Residence Inn San Diego Downtown/Gaslamp Quarter, thank you for choosing our property. We can't wait to have you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2017

I have stayed here before and will stay here again. The hotel location is perfect. The hotel itself is clean, quiet, modern and easy to enjoy. The rooms are clean, well insulated from sounds outside and are like fully furnished apartments. All of the staff smile and are helpful. Who could ask for anything more? Oh, the breakfast buffet is ample and tasty each morning.

  • Stayed: December 2017, travelled solo
    • Value
    • Cleanliness
    • Service
Thank chnalvr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reyna R, Manager at Residence Inn San Diego Downtown/Gaslamp Quarter, responded to this reviewResponded 1 January 2018

Hello chnalvr,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Residence Inn San Diego Downtown/Gaslamp Quarter.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Residence Inn San Diego Downtown/Gaslamp Quarter and we hope you choose to create more memories here whenever your travels bring you back to San Diego.

Best regards,
Reyna Rivas
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2017

NO real negatives. There just wasn't anything spectacular about the place. It is an average hotel . The customer service was good. I do feel that things seemed to be better during the weekday as opposed to the weekend. I ordered a new iron as the one in the room wasn't working. they brought it when I was at the workout room and didn't leave it. Called me left a voicemail so I called again they told me they had come and I was gone and they didn't have housekeeping then but would find someone to bring it. I waited and waited no iron ever came. Plus the folks next to us left dirty diapers in hall . Stank up the entire hall. We had to call twice to get them removed and I think the staff should've asked them not to do that. The breakfast was good. Workout room is small and old equipment.

Stayed: December 2017, travelled with family
Review collected in partnership with this hotel
Thank Christy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waneda, Front Office Manager at Residence Inn San Diego Downtown/Gaslamp Quarter, responded to this reviewResponded 29 December 2017

Greetings Christy F,

Thank you for choosing the Residence Inn San Diego Downtown/Gaslamp Quarter for your recent travels to San Diego.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed the customer service provided at our hotel. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

We do apologize for the minor variances in service and will be sure to forward your comments to the appropriate department to ensure this is resolved.

Thank you again for taking the time to provide your feedback on Trip Advisor; we look forward to serving you again soon!

Sincerely,
Waneda Houangvilay
Front Office Manager
Residence Inn - Gaslamp Quarter
sandiegogaslampfom@ih-corp.com
619-487-1200

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews