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Reviewed 24 January 2021 via mobile

Hotel is beautiful, check in was great. The gentleman that checked us in was great and gave us a very nice room (wish I had gotten his name). It was Friday evening January 16th. When we got to the room it was very clean and beautiful. After freshening up from a day of travel (flying) we decided to go down to the bar for a cocktail thinking that the bar tenders would appreciate our business since it’s COVID and so many things were closed in the city. That wasn’t the case. Instead the bartender (a guy) was pretty rude. We were scared to do anything in there without getting called out by him. He also called us out because we started to sit at a table that wasn’t being used due to COVID. We didn’t realize that it looked like a normal table. We had to keep our masks on until we took a drink and had to pull it up and down and then he made us order food. We couldn’t just have a drink. We had dinner reservations at another restaurant so we really didn’t want to order food. We couldn’t just have a cocktail. I’m sure he didn’t make that rule but he wasn’t nice about it either. We almost felt like a bother to him by being in there. The next evening we went back to the bar area and there was a female waitress/bartender she had long dark hair. She was just as rude as the guy the first night. The following day we went to another restaurant/bar and the bartenders thanked us for coming to the city because business had been so slow. The truly appreciated our business. They were very gracious to have us. They seemed thrilled to have us. It was pretty irritating that the bar staff didn’t seem to appreciate their customers or perhaps that they had to work. Other than that the hotel is really beautiful and everything else was great! The hotel is in a great location. I would love to give the hotel a five star but due to the attitudes in the bar area i’m giving it a four star.

Date of stay: January 2021
Trip type: Travelled with family
1  Thank Eric B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Ward, Marketing at InterContinental Boston, responded to this reviewResponded 26 January 2021

Dear Eric B, Thank you for staying with us at InterContinental Boston and join us in Rumba. I am so happy to hear that you enjoyed your stay with us and that the accommodations and cleanliness met your expectations. In regards to your dining experience, I sincerely apologize. We are very grateful for every patron that joins us, we, along with all restaurants in Boston, have been severely impacted and the business that we have is so precious. I am sorry that this was not thoughtfully conveyed - however on behalf of our team - THANK YOU! We hope that you will return to our property and that we can welcome you back in the future. Kind regards, Laura Ward, Director of Sales and Marketing

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Reviewed 22 November 2020 via mobile

Very comfortable, relatively quiet and good value at the moment.

Room was good sized and ideal for working at the desk.

Breakfast was good and I was pleased to be able to dine in-house.

Check in and check out were easy and efficient.

Pleased with the location and recommend this property.

Date of stay: November 2020
Trip type: Travelled solo
2  Thank MsHellfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Ward, Marketing at InterContinental Boston, responded to this reviewResponded 24 November 2020

Dear MsHellfire, Thank you for your kind feedback of your recent stay at InterContinental Boston. I was very happy to read your remarks of our accommodations, restaurant and location. We look forward to welcoming you back soon. Kind regards, Laura Ward Director of Sales and Marketing

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Reviewed 13 November 2020

Given it was during Covid and given my IHG membership level I expected more than a room with a view of the building next door, especially being a hotel on Boston Harbor. However having said that maybe due to Covid there was less flexibility and I should be more forgiving. There were mistakes made during check-in with membership numbers and at check-out with the wrong name and address on my bill. But all was corrected.

The bartender Dave was extremely nice and made up for any frustration.

Parking was a bit confusing as I was informed that it was valet only but no one came out. I had to pull into the garage where it said "Valet Only" which lead me to believe I could not drive down the ramp but that is exactly what they wanted you to do. The website states self parking but that was not available. Anyway expected better instructions especially since I had called and asked prior to my arrival. Again possible it was due to Covid rules.

Date of stay: October 2020
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Ward, Marketing at InterContinental Boston, responded to this reviewResponded 16 November 2020

Dear Jack, Thank you for choosing to stay at InterContinental Boston and for taking the time to post a review of your recent stay. We appreciate your feedback are glad to see that you had an overall nice experience with us. We regret that valet parking caused confusion, and any frustration this caused. Our Parking is a garage where inside it is Valet Parking only. We try to communicate this as aggressively as possible due to Covid. We do hope that your experience on this visit would not dissuade you from staying with us again if your plans bring you to Boston. We look forward to welcoming you back in the near future. Kind regards, Laura Ward Director of Sales and Marketing

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Reviewed 19 October 2020

Wanted to enjoy this hotel but just so many small things added up to make the experience less than favorable. Stay was fine but spa and pool were closed and no indication to that fact on Tripadvisor at the time we booked - only found out at check-in. However, the InterContinental had an agreement w/ the nearby Boston Harbor Hotel to use their pool and facilities. The walk to the hotel is only about .25 miles away... while that was nice, just wasn't the same as relaxing on the premises.

The location of the InterContinental is great - right on the greenway, easy walk to the North End and just outside the Seaport District.

The way the property is run though is what made us regret this stay. Small things like unwelcoming valets, unsympathetic front desk staff (we forgot our charger and book in the room), and an extremely rude general manager (do not come down late after check out or he will likely get visibly and physically upset w/ you) all added up to this being one of the worst highly rated hotels we've ever stayed at.

Rooms were well appointed and well kept. RumBa bar is overpriced and patrons need be aware that NEAT (no ice) and ROCKS (ice) cocktails incur an extra $3 charge (¯\_(ツ)_/¯). Bar is well stocked. Bartender (at the time) could use a refresher course in mixology.

Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
4  Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Ward, Marketing at InterContinental Boston, responded to this reviewResponded 19 October 2020

Dear S B, Thank you for choosing InterContinental Boston and for your comments. We want to extend our apologies for the fitness center and pool not being open and the disappointment you had with our associates. We take pride in providing impeccable service with authentic and trusted responses to our guests' needs, and we are disappointed that we fell short of this. We do try to make our guests aware of these limited offerings, but we can understand the frustration that accompanies them. We are reviewing your feedback with our team members and are grateful for the detailed account of your experience and how it made you feel. We hope you will give us a chance on your next visit to Boston to show you our devotion to warm hospitality. Kind regards, Laura Ward Director of Sales and Marketing

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Reviewed 16 October 2020 via mobile

I recently got engaged at the InterContinental Boston and I was truly blown away by the staff going above and beyond to help my fiancé pull off a surprise for me. Anilta was incredible and even helped my fiancé choose a room to pick the one with the best view (the room we had had a stunning view of the water and city). Everyone from the valet attendant to the front desk staff worked with him to pretend he was checking in for the first time when we arrived together even though he had checked in by himself earlier in the day to prepare the room. The next morning Anilta was at the front desk checking us out and congratulated us and was so friendly. The hotel, room, and view were all amazing but the staff’s commitment to its guests really blew us away. And we felt very safe with all the health precautions the hotel as taken, as well!

Date of stay: October 2020
Trip type: Travelled as a couple
1  Thank melina615
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura Ward, Marketing at InterContinental Boston, responded to this reviewResponded 17 October 2020

Dear Melina615, Congratulations on your engagement! What exciting news and I am so happy that our property and team members were able to be a part of this very special time in you and fiancé's lives. Thank you so much for your very kind 5 star review. I will be sure to share this feedback with our team members. We hope that we will be able to be a special place for you in years to come. Kind regards, Laura Ward Director of Sales and Marketing

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