OMG not sure where to start. A friend & I started talking about Christmas market river cruises... read more
OMG not sure where to start. A friend & I started talking about Christmas market river cruises... read more
Grand Circle is a great company to travel with. Spain & Portugal trip was amazing, very organized... read more
We booked an Eastern Europe to the Black Sea River Cruise with GCT on 26 Nov 2024 during their Black Friday Special. The deal on their special has cruise fare "with airfare". When we spoke with Sales (Breault), she stated that we are "getting free airfare" and kept pestering us for upgrading to Premium Economy with more upselling for Pre- and Post-Cruise to which we said "NO" several times in the conversation. She provided a lot of false information and misrepresentation. What she did NOT discuss was the information in the invoice especially about the airfare.
I sent my issues to OAT support as they own GCT. Never heard from them -- no response to the email. Called them up, CS Agent Gabby said that there is no supervisor and that they can't do anything about the complaint. I raised the issue through Better Business Bureau in 04 Dec 2024. Travel Relations French said that Sales was correct.
GCT was charging the airfare from Boston for $1,250 per person. Their Black Friday Special Ad stated "FLY FOR FREE -- a savings up to $1,600 per person -- on March and May-June departures". Yet, GCT only gave a $1,100 discount per person leaving us to pay a total of $300 for airfare.
How is that FLY FOR FREE (free airfare) as claimed by their Sales (Breault) and their promotional Ad? See proofs attached.
After reading reviews about OAT, it seemed that most of their issues are about the integrity of their Sales. Their Customer Service and Travel Relations is a joke. At best, their Sales agent was deceptive and their Travel Relations are dishonest.
I would NEVER recommend this company. DO NOT TRUST Grand Circle Travel or Overseas Adventure Travel.
We understand your frustration and appreciate you taking the time to share your concerns. After reviewing your booking, we can confirm that the airfare promotion was applied correctly per the terms outlined in the Black Friday Special. While the savings varied based on departure dates and routes, the discount provided aligned with the promotional offer. Your feedback has been shared with the appropriate teams as we continuously work to improve clarity and customer support.
Cannot say enough good things about our tour (Romantic Blue Danube, Prague to Budapest) December 2024. . crew and staff were absolutely great, helpful, friendly. Travel at night, wake up in a different port each day. Guided walking tours in the morning, free time in afternoon (usually). Had a home visit with two teen age brothers and their grandmother in Bratislava which was almost worth the entire trip. Guided us through the Budapest airport on departure, Very useful. Very social trip, lots of interaction with other passengers. Toured a concentration camp in Austria, classical concert in Vienna. Met one guy who was doing his 23rd Grand Circle tour. food was good to excellent, fine dining atmosphere. Perfectly seamless travel arrangements. Too much to describe. Will certainly tour again.
OMG not sure where to start.
A friend & I started talking about Christmas market river cruises sometime in 2017 after we met at the communities dog park. I postponed mine, they canceled her trip while she was in Munich due to high water. They rebooked hers & i got to join her.
It was amazing & highly recommend. Our Program Director was wonderful, we lucked out being in his group.
The people enjoyed the food, while they bent over backwards to make sure I would be able to enjoy too.
Have met people who have traveled with them for years and still enjoy.
You won’t be sorry.
I have never had so much fun on a trip! The best ever! Love all the activities they planned!!! Love love the hardworking, kind, sweet crew! Love our tour director, Sjaats! So knowledgeable and had great restaurant recommendations!
The Eastern Europen trip was awesome. I learned so much about this countries. A trip everyone should take. I recommend Grand Circle tours. You will not be disappointed.
We went on the Romantic Blue Danube, River Adagio Cruise (twin ship Aria) as our first river cruise and loved it! The experience far exceeded our expectations and we even made some new friends.
The program directors kept us informed regarding each destination’s activities but we were also free to go off script and visit any area in more depth. We were reminded that this was our vacation and we should choose what we wanted and enjoy it! It was easy to walk or catch public transportation from each stop making it possible to occasionally enjoy lunch at local restaurants after the tours.
There was great variety between the local guides and evening programs; all providing cultural and historical insight to the four countries visited. We would have missed all of this if we had travelled on our own.
We sough out restaurants in Prague and would recommend reservations at both Kuchyn, in Prague Castle district, and Zvonice, in a bell tower. Vienna was full of museums and we could have easily stayed another day. In Vienna we left the tour prior to entering St. Steven’s Cathedral and visited a coffeehouse. When we went back to the Cathedral mass was starting so we heard the organ playing! Wonderful.
The staff were lovely and generous. Their kindness and enthusiasm added to our experience without a doubt! Thank you Grand Circle for the first of many wonderful river cruises.