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Reviews (1,297)
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Traveller rating
749
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119
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57
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All reviews rooftop bar salvation army front desk self parking highway side great hotel per day road noise clean hotel great stay mountain view free breakfast corner room within walking distance room was spacious i highly recommend this hotel indoor pool
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21 - 26 of 1,297 reviews
Reviewed 11 June 2021

Outstanding place to stay! Walked to downtown area and spent a few hours perusing the arts and shops. Hotel services were excellent. Breakfast Buffet was outstanding. Definitely would stay here again!

Date of stay: June 2021
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Review collected in partnership with Hyatt Hotels
Thank cinsde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Smith, General Manager at DoubleTree by Hilton Asheville Downtown, responded to this reviewResponded 16 June 2021

Thank you for your kind words. We are pleased to see that you enjoyed your stay and hope to see you again soon!

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Reviewed 7 June 2021

Be careful about selecting the window/corner view of mountains or downtown. You need to be on the top two floors to enjoy either of these views. 5th floor of the street light is not a downtown view. Staff was amazing and the room itself is fantastic, but when you pay upgrade for view and not get one it is hard to accept to want to come back to stay.

Date of stay: June 2021
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Review collected in partnership with Hyatt Hotels
1  Thank dls81818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Smith, General Manager at DoubleTree by Hilton Asheville Downtown, responded to this reviewResponded 16 June 2021

Thank you for your honest feedback. We want to apologize for this experience and hope that you will give us another opportunity in the future.

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Reviewed 6 June 2021

Building, rooms, and staff were great. BUT the hotel is located on the outskirts of downtown, next to a NOISY highway, across the street from a Salvation Army Hope Center, and 2 blocks from what appears to be a row of crack/meth houses

Date of stay: June 2021
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Review collected in partnership with Hyatt Hotels
Thank matthughes441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Smith, General Manager at DoubleTree by Hilton Asheville Downtown, responded to this reviewResponded 16 June 2021

Thank you for staying with us and sharing your feedback.

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Reviewed 3 June 2021

The HP Asheville front desk staff was amazing! We had recently just checked out of a more expensive hotel down the street and headed to pickup breakfast before leaving town when we discovered all the oil in our car had leaked out. We called the hotel we originally stayed in (we had just checked 30 minutes) prior to see if we could check back in once we got the car sorted. They told us it would be at least 4 PM and there was nothing they could do. It was 9:30 am at this point. It was Memorial Day so we couldn’t get a rental car or an Uber. After hours of waiting in 80 degree sun, our tow truck arrived. We were exhausted and just wanted to shower and nap. We reached out to HP and explained our situation and asked if we could check in early. They had great google reviews so I thought we’d give it a shot. They told us absolutely and to come over and they would get us sorted. Once we arrived they had us checked in with 5 minutes and well before “standard check in time” for hotels. The hospitality and understanding the front desk ladies showed was amazing! They even checked in on us the next day to ensure we had got our car fixed. The room was clean and we smelled great! The rooftop bar had great drinks and views! I’d definitely recommend them to anyone!

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank marybusby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Smith, General Manager at DoubleTree by Hilton Asheville Downtown, responded to this reviewResponded 16 June 2021

Thank you for your open and honest feedback. We are pleased to see that you enjoyed your stay and hope to see you again soon!

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Reviewed 2 June 2021

We very much enjoyed our stay at the Downtown Hyatt. The views of the mountains were incredible, and we loved having an indoor pool for an afternoon cool down. The staff was also very friendly in that Southern way that always catches us New Englanders off guard - we would be happy to stay again!

Date of stay: May 2021
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Review collected in partnership with Hyatt Hotels
Thank conraderinj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Smith, General Manager at DoubleTree by Hilton Asheville Downtown, responded to this reviewResponded 16 June 2021

Thank you for your great feedback! We hope to see you again soon!

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