The hotel staff was really professional and accommodating. Our first room had problems with the door lock so the hotel moved us to another floor. IslaTerrace is a good place for a low key meal. The Barefoot Beach BQQ and Bar was enjoyable. Check in time is at three so it was a little hard for us to enjoy our first day since we got their around 10:30 because of our flight. Thankfully we were able to keep our bags at the hotel so we could explore some of the island.
Hafa Adai JKMorss86 and thank you for your feedback!
I was so happy to hear that your enjoyed your stay at Kanoa Resort. I was most happy to hear about your experience with our staff. We pride ourselves in being the example of customer service here in Saipan. I will pass along your kind words to our Food and Beverage team as well. I am sure they will be happy to hear you enjoyed our buffet as well as our BBQ at the Barefoot Beach Bar.
Thank you once again! We hope to see you soon.
Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan
We had our holiday party at the Seaside Hall at this hotel. We were expecting at least 70 guests.
We ran into a bit of a bind when I was informed by F&B staff a week before our party that we weren't going to be able to decorate the place the morning of our party since there was a booking for a party in the Seaside Hall that would end at 2pm. I was furious about this because it meant having to rush our decorating before our party, which was set for 6pm! Glenn Policare, Manager for the hotel, was able to help resolve the situation by offering some hotel staff help to us set up. It really helped is out!
During our party, Elaine, Arthur, Joy and Froilan were attentive to our needs. Thank you, Kanoa Resort!
Hafa Adai and Happy Holidays from Kanoa Resort!
Thank you so much for taking the time to leave us feedback. It is always great to hear from our guests about their experience at Kanoa.
As you know, the holidays are a busy time for everyone and I was happy to assist. Our team ensures that all of our guests receive the assistance they need. Your team did a great job decorating and I was happy to hear you all enjoyed the evening.
Happy Holidays and hope to see you again soon.
Best regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan
I stayed here 16 dec to 17 dec for one night
It was just ok nothing really special.
Advantage
Room is clean and big
Bed is soft and comfy
Disadvantage
I forgot to bring my iPhone charger
So i called front desk and asked them i can borrow iPhone charger they said no and they cant help to charge my cell phone. They recommend me to buy a cable at ishop which is located on 1st floor.
I tried to pay buy debit card but i had to buy extra things bc if i paid by cards it had to be minimum $10.
So i asked staff then can you charge to the room ?? she told me that i had to buy minimum $30 then i can charge to the room. I do understand minimum $10 pay by credit or debit cards but i really cannot understand i cant charge to the room. It was the first hotel ive ever heard about that wired room. Anyway i bought a cable and comeback to the room then i found there is kinda bluetooth speaker and that speaker can charge the phone. If anyone explained that i can use that speaker for charge i did not need to buy anything .... suddenly wifi is not working so i couldnt use wifi whole night that was really really uncomfortable as well.
Actually i have to comeback 24 dec bc of my friend booked for this hotel as prepaid booking. I wish i could see better hospitality service for next stay.
Hafa Adai Sunflowa from Kanoa Resort Saipan,
Thank you very much for your feedback and I apologize for the challenges you experienced. I have met with my team and addressed the issues you had mentioned.
I was glad to hear you enjoyed our clean and comfortable rooms. We are looking forward to seeing you next week. I can assure your experience at Kanoa will be exemplary.
Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan
In the aftermath of super typhoon Yutu, we were part of a disaster response team. Our entire team stayed at the hotel for three weeks, and then about half the team stayed for two more weeks. Even though the hotel and their employees were all dealing with the hardship of recovery from a typhoon, they were incredibly helpful and went far above and beyond in serving us. I hope to return to Saipan with my wife, and we will certainly be staying at the Kanoa Resort.
Hafa Adai from Kanoa Resort Saipan,
On behalf of our entire team, we would like to extend our most sincere appreciation for all that you and your team did while here in Saipan. From morning until night, you worked tirelessly to ensure that our people were taken care of after the devastation of Super Typhoon Yutu. Our housekeepers are already missing you all! To serve you was the least we could do.
We do hope you get a chance to return and enjoy the island you helped so much.
Once again, thank you so much.
Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan
I booked a room here on a moment's notice and that call was like the rest of my 4-day stay. The service is excellent, from the front desk pros to the chambermaids. I stayed here just a few weeks after the super typhoon hit, but every bit of comfort was provided. The rooms are clean, the AC cold, and the bathroom spacious. Super affordable and a short drive to main hotspots. Our room came with breakfast, and that didn't disappoint, either. I'd definitely stay here again!
Hafa Adai from Kanoa Resort Saipan,
Thank you very much for taking the time to leave us such kind feedback. At Kanoa, we pride ourselves in providing excellent service and i was so happy to hear our staff exceeded your expectations. I was also happy to hear you enjoyed our clean and comfortable rooms. It sounds like you had a perfect stay with us. So happy you chose to stay with us. We look forward to seeing you again in the near future.
Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan
