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SpnGrl670
Saipan, Mariana Islands

Holiday party

4.0 of 5 bubblesReviewed 25 Dec 2018via mobile
We had our holiday party at the Seaside Hall at this hotel. We were expecting at least 70 guests.

We ran into a bit of a bind when I was informed by F&B staff a week before our party that we weren't going to be able to decorate the place the morning of our party since there was a booking for a party in the Seaside Hall that would end at 2pm. I was furious about this because it meant having to rush our decorating before our party, which was set for 6pm! Glenn Policare, Manager for the hotel, was able to help resolve the situation by offering some hotel staff help to us set up. It really helped is out!

During our party, Elaine, Arthur, Joy and Froilan were attentive to our needs. Thank you, Kanoa Resort!

Date of stay: December 2018
Trip type: Travelled on business
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Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this review
Responded 26 Dec 2018
Hafa Adai and Happy Holidays from Kanoa Resort!
Thank you so much for taking the time to leave us feedback. It is always great to hear from our guests about their experience at Kanoa.

As you know, the holidays are a busy time for everyone and I was happy to assist. Our team ensures that all of our guests receive the assistance they need. Your team did a great job decorating and I was happy to hear you all enjoyed the evening.

Happy Holidays and hope to see you again soon.

Best regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (396)
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12 - 17 of 396 reviews
Reviewed 17 December 2018 via mobile

I stayed here 16 dec to 17 dec for one night
It was just ok nothing really special.
Advantage
Room is clean and big
Bed is soft and comfy

Disadvantage
I forgot to bring my iPhone charger
So i called front desk and asked them i can borrow iPhone charger they said no and they cant help to charge my cell phone. They recommend me to buy a cable at ishop which is located on 1st floor.
I tried to pay buy debit card but i had to buy extra things bc if i paid by cards it had to be minimum $10.
So i asked staff then can you charge to the room ?? she told me that i had to buy minimum $30 then i can charge to the room. I do understand minimum $10 pay by credit or debit cards but i really cannot understand i cant charge to the room. It was the first hotel ive ever heard about that wired room. Anyway i bought a cable and comeback to the room then i found there is kinda bluetooth speaker and that speaker can charge the phone. If anyone explained that i can use that speaker for charge i did not need to buy anything .... suddenly wifi is not working so i couldnt use wifi whole night that was really really uncomfortable as well.
Actually i have to comeback 24 dec bc of my friend booked for this hotel as prepaid booking. I wish i could see better hospitality service for next stay.

Date of stay: December 2018
Trip type: Travelled solo
1  Thank sunflowa50
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GlennP1118, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 17 December 2018

Hafa Adai Sunflowa from Kanoa Resort Saipan,

Thank you very much for your feedback and I apologize for the challenges you experienced. I have met with my team and addressed the issues you had mentioned.

I was glad to hear you enjoyed our clean and comfortable rooms. We are looking forward to seeing you next week. I can assure your experience at Kanoa will be exemplary.

Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2018 via mobile

In the aftermath of super typhoon Yutu, we were part of a disaster response team. Our entire team stayed at the hotel for three weeks, and then about half the team stayed for two more weeks. Even though the hotel and their employees were all dealing with the hardship of recovery from a typhoon, they were incredibly helpful and went far above and beyond in serving us. I hope to return to Saipan with my wife, and we will certainly be staying at the Kanoa Resort.

Date of stay: November 2018
Trip type: Travelled on business
Thank 847allans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 13 December 2018

Hafa Adai from Kanoa Resort Saipan,

On behalf of our entire team, we would like to extend our most sincere appreciation for all that you and your team did while here in Saipan. From morning until night, you worked tirelessly to ensure that our people were taken care of after the devastation of Super Typhoon Yutu. Our housekeepers are already missing you all! To serve you was the least we could do.

We do hope you get a chance to return and enjoy the island you helped so much.

Once again, thank you so much.

Best Regards,

Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2018

I booked a room here on a moment's notice and that call was like the rest of my 4-day stay. The service is excellent, from the front desk pros to the chambermaids. I stayed here just a few weeks after the super typhoon hit, but every bit of comfort was provided. The rooms are clean, the AC cold, and the bathroom spacious. Super affordable and a short drive to main hotspots. Our room came with breakfast, and that didn't disappoint, either. I'd definitely stay here again!

Room tip: For the best ocean views -- and sunsets -- book a room on the higher floors.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Eric P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 13 December 2018

Hafa Adai from Kanoa Resort Saipan,

Thank you very much for taking the time to leave us such kind feedback. At Kanoa, we pride ourselves in providing excellent service and i was so happy to hear our staff exceeded your expectations. I was also happy to hear you enjoyed our clean and comfortable rooms. It sounds like you had a perfect stay with us. So happy you chose to stay with us. We look forward to seeing you again in the near future.

Best Regards,

Glenn Policare
Director of Operations
Kanoa Resort Saipan

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Reviewed 6 December 2018 via mobile

My wife and I were so incredibly satisfied with our stay at Kanoa Resort. The view was spectacular -- panoramic windows from wall to wall overlooking the ocean. Sunset was spectacular. Service from check in to check out was so professional and pleasant. We caught the dinner show on the beach with Iune and Tasi and company. It was very entertaining. Food at the main buffet restaurant was delicious. Highly recommend this staying at this piece of paradise within the paradise of Saipan 😊

Date of stay: December 2018
Trip type: Travelled as a couple
Thank TheShackSaipan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 7 December 2018

Hafa Adai Glen and thank you so much!

It was great to hear about your experience here at Kanoa Resort. I will make sure to pass along your kind words to our team and share your feedback with our management team. The dinner show here at the Barefoot Bar is not to be missed so I was glad to hear you were able to enjoy it.

See you soon!

Glenn Policare
Director of Operations
Kanoa Resort Saipan

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Reviewed 28 November 2018

My family and I enjoyed our stay and the food was good. Some amenities like the tissue could be replaced with a better quality and nice smell. Excellent customer service from the staff. We really like the pool hours enjoyed swimming in the evenings nice and cool.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank 670Kay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glenn P, Director of Operations at Kanoa Resort Saipan, responded to this reviewResponded 30 November 2018

Hafa Adai 670Kay!

Thank you very much for taking the time to leave us feedback. It is always great to hear about an experience like yours. We pride ourselves here at Kanoa by having the friendliest staff on Saipan! I was very happy to hear you enjoyed our late night pool hours as well.

I will discuss your suggestion with our Housekeeping Manager regarding our amenities. We are always looking for ways to improve.

Thank you once again. Hope to see you soon.

Best Regards,
Glenn Policare
Director of Operations
Kanoa Resort Saipan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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